Patents by Inventor Ryan R. Cannon

Ryan R. Cannon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for digital analysis, test, and improvement of customer experience
    Patent number: 11699113
    Abstract: Disclosed are system and methods for digitally capturing, labeling, and analyzing data representing shared experiences between a service provider and a customer. The shared experience data is used to identify, test, and implement value-added improvements, enhancements, and augmentations to the shared experience and to monitor and ensure the quality of customer service. The improvements can be implemented as customer service process modifications, precision learning and targeted coaching for agents rendering customer service, process compliance monitoring, and as knowledge curation for a knowledge bot software application that facilitates automation of tasks and provides a natural language interface for accessing historical knowledge bases and solutions.
    Type: Grant
    Filed: June 22, 2020
    Date of Patent: July 11, 2023
    Inventors: David Pearson, J. Shelton Hook, Jr., Eric G. Palacio, Richard Sadowski, Stephen Berdy, Joseph Flaska, James Somers, J. Brooke Aker, John Romania, Martin Hendrickse, Donald Young, III, Al Ryan Santiago, John Kruper, Matthew Christensen, Ryan R. Cannon