Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: Techniques for determining similarity between error reports received by an error reporting service. An error report may be compared to other previously-received error reports to determine similarity and facilitate diagnosing and resolving an error that generated the error report. In some implementations, the similarity may be determined by comparing frames included in a callstack of an error report to frames included in callstacks in other error reports to determine an edit distance between the callstacks, which may be based on the number and type of frame differences between callstacks. Each type of change may be weighted differently when determining the edit distance. Additionally or alternatively, the comparison may be performed by comparing a type of error, process names, and/or exception codes for the errors contained in the error reports. The similarity may be expressed as a probability that two error reports were generated as a result of a same error.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: A system and method for generating a triage dump of useful memory data from a computer that encounters an error while executing one or more software programs. The computer system may identify data values within the triage dump that are characteristic of personal data. To protect the privacy of the software user the personal data may be poisoned by overwriting the data values with overwrite values. The overwrite values used to poison the data values may be predetermined, based on the data values themselves, or chosen at random. The triage dump may be sent to an external server to associated with the developer of the one or more software programs for analysis. When overwrite values are dynamically selected, the specific overwrite values used may be sent to the server in connection with a triage dump.

Abstract: Techniques for determining similarity between error reports received by an error reporting service. An error report may be compared to other previously-received error reports to determine similarity and facilitate diagnosing and resolving an error that generated the error report. In some implementations, the similarity may be determined by comparing frames included in a callstack of an error report to frames included in callstacks in other error reports to determine an edit distance between the callstacks, which may be based on the number and type of frame differences between callstacks. Each type of change may be weighted differently when determining the edit distance. Additionally or alternatively, the comparison may be performed by comparing a type of error, process names, and/or exception codes for the errors contained in the error reports. The similarity may be expressed as a probability that two error reports were generated as a result of a same error.