Patents by Inventor Sachin M. Bisane

Sachin M. Bisane has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR A REAL-TIME CASE EXCHANGE IN A SERVICE MANAGEMENT ENVIRONMENT
    Publication number: 20110167006
    Abstract: A method and system for real-time case exchange in a service management environment is disclosed. In one embodiment, a case is received by any one of customers, vendors, or managed service providers (MSP). Then, the case is forwarded by said any one of the customers, vendors, or MSPs to a real-time application for case exchange (RACE) in a customer/vendor/MSP specified data format. The forwarded case is transformed to a RACE specific data format by the RACE. Further, the transformed case is sent to customers, vendors, and/or MSPs substantially simultaneously in an associated customer/vendor/MSP specified data format by the RACE.
    Type: Application
    Filed: January 2, 2010
    Publication date: July 7, 2011
    Inventors: HARISH KAMATH MANGALORE, Balaji Chandrashekar, Sachin M. Bisane