Abstract: A method allows access to a set of secure databases and database applications over an untrusted network without replicating the secure database. The method involves authenticating a user using a first authentication application. When the user is verified, then the user's credentials are directed to a second authentication application associated with a secure database based on a first set of user settings retrieved for the user. The second authentication application, based on a second set of user settings, grants the user access to the secure database and database applications associated with the secure database.

Abstract: A method allows access to a set of secure databases and database applications over an untrusted network without replicating the secure database. The method involves authenticating a user using a first authentication application. When the user is verified, then the user's credentials are directed to a second authentication application associated with a secure database based on a first set of user settings retrieved for the user. The second authentication application, based on a second set of user settings, grants the user access to the secure database and database applications associated with the secure database.

Abstract: A method allows access to a set of secure databases and database applications over an untrusted network without replicating the secure database. The method involves authenticating a user using a first authentication application. When the user is verified, then the user's credentials are directed to a second authentication application associated with a secure database based on a first set of user settings retrieved for the user. The second authentication application, based on a second set of user settings, grants the user access to the secure database and database applications associated with the secure database.

Abstract: Certain exemplary embodiments comprise a method, comprising storing, within a telecommunications network, contact information for each of a plurality of contacts, the contact information for at least one of the plurality of contacts comprising a telephone availability status; and updating the telephone availability status for said at least one of the plurality of contacts.

Abstract: A method of modifying a network service comprising, identifying a service to be modified, determining services affected by the identified service; and performing a modification of the service level of at least the identified service, wherein the modification of the service level comprises a logical interruption of at least the identified service.

Abstract: A method of balancing workload using critical dates and including the following steps: (a) assigning a promised delivery date to orders received from customers; (b) identifying one or more tasks associated with each of the orders; (c) assigning an expedited date or a customer requested date to each of the tasks of some of the orders; (d) determining a work start date for each of the one or more tasks in each of the orders; (e) assigning a first priority to tasks having a work start date D; (f) assigning a second priority to tasks scheduled to begin on day D+n and having the expedited date; (g) assigning a third priority to tasks scheduled to begin on day D+n and having the customer requested date; (h) setting n equal to a value of 1; (i) working on tasks during a work shift based on order of priority, wherein work on a lower priority task is not commenced until work on all tasks with higher priorities has been completed; (j) increasing n by an increment of 1; and (k) repeating steps (g), (h), (i), (j) and (k)

Abstract: A method and system for unifying and sharing business applications with respect to a user of a business channel. The method and system include authenticating and authorizing, at a unified portal, user preferences and restrictions in response to a user request for access. An enterprise function provides a common customer identifier (CCI) for users associated with a plurality of business channels, wherein the enterprise function associates a CCI to the user accessing the unified portal. In response to a user selection of a business application, information associated with a plurality of business applications is integrated across products and services, where the integrated business applications are responsive to authorized user selections of at least one business application from the portal. Information associated with the business channels, each user, and the products and services is stored at a virtual database warehouse for retrieval by said business applications upon request of the user.