Patents by Inventor Sailesh K. MISHRA

Sailesh K. MISHRA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for measuring and validating key performance indicators generated by machine learning models
    Patent number: 11605022
    Abstract: A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.
    Type: Grant
    Filed: October 21, 2019
    Date of Patent: March 14, 2023
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Vinod Khanna Saini Ganesh, Travis R. McLaren, Sailesh K. Mishra, Rajat Sharma, Pavani Kamalapuram, Pritam Bedse, Senthil Muthusamy, Rishi Kanth Chitti, John Russo, Srinivasan Krishnamurthy, Khagender Arrekuti
  • Interpretation of user interaction using model platform
    Patent number: 10999433
    Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.
    Type: Grant
    Filed: November 30, 2018
    Date of Patent: May 4, 2021
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Safwan Aly, Srinivasan Krishnamurthy, Pritam Bedse, Vipul Jha, Rajat Sharma, Senthil Muthusamy, Travis R. McLaren, Richard J. Worthington, Sailesh K. Mishra, Philip A. Jenkins, Venkateswararao Godavarti Veera, John Benjamin Lertola
  • SYSTEMS AND METHODS FOR MEASURING AND VALIDATING KEY PERFORMANCE INDICATORS GENERATED BY MACHINE LEARNING MODELS
    Publication number: 20210117852
    Abstract: A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.
    Type: Application
    Filed: October 21, 2019
    Publication date: April 22, 2021
    Inventors: Vinod Khanna Saini GANESH, Travis R. McLAREN, Sailesh K. MISHRA, Rajat SHARMA, Pavini KAMALAPURAM, Pritam BEDSE, Senthil MUTHUSAMY, Rishi Kanth CHITTI, John RUSSO, Srinivasan KRISHNAMURTHY, Khagender ARREKUTI
  • INTERPRETATION OF USER INTERACTION USING MODEL PLATFORM
    Publication number: 20200177731
    Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.
    Type: Application
    Filed: November 30, 2018
    Publication date: June 4, 2020
    Inventors: Safwan ALY, Srinivasan KRISHNAMURTHY, Pritam BEDSE, Vipul JHA, Rajat SHARMA, Senthil MUTHUSAMY, Travis R. McLAREN, Richard J. WORTHINGTON, Sailesh K. MISHRA, Philip A. JENKINS, Venkateswararao Godavarti VEERA, John Benjamin LERTOLA