Abstract: A system and method of propagating exclusion records between a plurality of networked call centers is provided. Each call center includes a CTI system having a dynamic data record exclusion system. The system includes an exclusion record exporter and an exclusion record importer interfacing the dynamic data record exclusion system at each networked CTI system, which export and import exclusion records that are generated at one CTI system to the remaining networked CTI systems. The method begins by maintaining at least one exclusion table including at least one exclusion record in a first call center's dynamic data record exclusion system. Then, the exclusion records, along with a list of the networked call centers to which the exclusion records should be sent, are sent to an exclusion record exporter, where they are saved in a transfer file. The exclusion record exporter then transfers each transfer file to a defined directory at an exclusion record importer at at least one other networked call center.

Abstract: A call list update processing system including a call list controller, responsive to a source of call records, a predictive dialer, and a call list update processing system. The call list update processing system including a call list update processor, said processor including a call list update file. The call record update data including an updated call record that corresponds to a call record in the call list and a comparator. The source of call records includes a host processor and the call list update processor includes a host update file, for storing call records update data received by an agent during a telephone call with a third party until said call record update data is transmitted to said host processor by said call list update processor.

Abstract: A call list update processing system including a call list controller, responsive to a source of call records, a predictive dialer, and a call list update processing system. The call list update processing system including a call list update processor, said processor including a call list update file. The call record update data including an updated call record that corresponds to a call record in the call list and a comparator. The source of call records includes a host processor and the call list update processor includes a host update file, for storing call records update data received by an agent during a telephone call with a third party until said call record update data is transmitted to said host processor by said call list update processor.

Abstract: In accordance with the present invention, a call list update processing system is provided. The system is incorporated into a predictive dialing system, which includes a call list controller, responsive to a source of call records for establishing and storing at least one call list. Each call record includes at least one telephone number to be called. The system includes a predictive dialer, which is responsive to the call list controller for dialing the telephone numbers included in the call records in the call list. The system is used to update a call list on a periodic basis and includes, at least a call list update processor, which itself includes at least a call list update file and a comparator. The call list update file is where call record update data, which is received periodically from the source of call records, is stored. The comparator compares the call record update data stored in the call list update file with call record data stored in the stored call records.

Abstract: An inbound/outbound call record processing system and method processes outbound call records for use with inbound telephone calls. The call record processing system includes a call record finder that finds outbound call records that match an inbound telephone call, for example, by searching a call record index table including a plurality of indexed call records corresponding to a plurality of outbound call records in one or more outbound call lists. One way of finding matching outbound call records is by receiving and automatically identifying a telephone number associated with the inbound telephone call and searching for an indexed call record having a searchable key field that matches the telephone number. If no records are found by searching for the telephone number, a search can be made based upon requested information provided by the calling party.