Patents by Inventor Saivivek T. Thiyagarajan

Saivivek T. Thiyagarajan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for customer service agent-guided chat session digital assistant
    Patent number: 11647117
    Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
    Type: Grant
    Filed: August 13, 2021
    Date of Patent: May 9, 2023
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Saivivek T. Thiyagarajan, Shoma Chakravarty, Sankar Shanmugam, Srinivasa Kaniganti, Madhu Talupur, Sathiyamoorthy Dhanapal, Amit Mahajan, Nitin Ahuja, Amar Nageswaram
  • SYSTEMS AND METHODS FOR CUSTOMER SERVICE AGENT-GUIDED CHAT SESSION DIGITAL ASSISTANT
    Publication number: 20210377391
    Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
    Type: Application
    Filed: August 13, 2021
    Publication date: December 2, 2021
    Inventors: Saivivek T. Thiyagarajan, Shoma Chakravarty, Sankar Shanmugam, Srinivasa Kaniganti, Madhu Talupur, Sathiyamoorthy Dhanapal, Amit Mahajan, Nitin Ahuja, Amar Nageswaram
  • Systems and methods for customer service agent-guided chat session digital assistant
    Patent number: 11122165
    Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
    Type: Grant
    Filed: May 29, 2020
    Date of Patent: September 14, 2021
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Saivivek T. Thiyagarajan, Shoma Chakravarty, Sankar Shanmugam, Srinivasa Kaniganti, Madhu Talupur, Sathiyamoorthy Dhanapal, Amit Mahajan, Nitin Ahuja, Amar Nageswaram