Abstract: A method and system for responding to queries from medical device recipients. A computing system receives a query from a medical device recipient and determines based on a subject matter of the query a set of relevant recipient attributes. The computing system then refers to profile data for the enquiring recipient to determine relevant attribute values for the determined relevant attributes. The computing system may then find one or more other medical device recipients who have most closely matching attribute values and forwards the query to the identified medical device recipient(s) to solicit a response for transmission to the enquiring recipient. Further, the computing system may maintain a knowledgebase of queries, responses, and linking attribute values, and the computing system may through the knowledgebase based on the determined relevant attribute values to identify relevant knowledgebase records and return to the enquiring recipient an indication of the identified knowledgebase records.