Patents by Inventor Sally Cartwright

Sally Cartwright has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Presence awareness agent
    Patent number: 7415417
    Abstract: The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
    Type: Grant
    Filed: March 15, 2002
    Date of Patent: August 19, 2008
    Assignee: Avaya Technology Corp.
    Inventors: David G. Boyer, Sally Cartwright, Susan K. Harkreader, Thomas L. Hemm, Joylee Kohler, Doree Duncan Seligmann
  • Topical dynamic chat
    Patent number: 7336779
    Abstract: The present invention is directed to a customer contact 100 in which a session monitor 140 identifies and implements multi-customer sessions. A conferencing function 136 connects the plurality of customers 110-118 simultaneously to the same resource and/or to each other. Participation in the sessions can be mandatory or optional. The sessions can be created continually or periodically, such as when the contact center 100 is in an session mode. The sessions can be closed or open to new customers after commencement.
    Type: Grant
    Filed: March 15, 2002
    Date of Patent: February 26, 2008
    Assignee: Avaya Technology Corp.
    Inventors: David G. Boyer, Sally Cartwright, Susan K. Harkreader, Thomas L. Hemm, Joylee Kohler, Doree Duncan Seligmann
  • PRESENCE AWARENESS AGENT
    Publication number: 20070230681
    Abstract: The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
    Type: Application
    Filed: June 13, 2007
    Publication date: October 4, 2007
    Applicant: AVAYA INC.
    Inventors: David Boyer, Sally Cartwright, Susan Harkreader, Thomas Hemm, Joylee Kohler, Doree Seligmann
  • Presence awareness agent
    Publication number: 20030177017
    Abstract: The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the contact. A mood detector 152 can be used to collect information about the customer's state of mind.
    Type: Application
    Filed: March 15, 2002
    Publication date: September 18, 2003
    Inventors: David G. Boyer, Sally Cartwright, Susan K. Harkreader, Thomas L. Hemm, Joylee Kohler, Doree Duncan Seligmann
  • Topical dynamic chat
    Publication number: 20030174830
    Abstract: The present invention is directed to a customer contact 100 in which a session monitor 140 identifies and implements multi-customer sessions. A conferencing function 136 connects the plurality of customers 110-118 simultaneously to the same resource and/or to each other. Participation in the sessions can be mandatory or optional. The sessions can be created continually or periodically, such as when the contact center 100 is in an session mode. The sessions can be closed or open to new customers after commencement.
    Type: Application
    Filed: March 15, 2002
    Publication date: September 18, 2003
    Inventors: David G. Boyer, Sally Cartwright, Susan K. Harkreader, Thomas L. Hemm, Joylee Kohler, Doree Duncan Seligmann