Patents by Inventor Sam Chi

Sam Chi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method, system, and program for customer service and support management
    Publication number: 20020156797
    Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.
    Type: Application
    Filed: March 29, 2002
    Publication date: October 24, 2002
    Applicant: Alorica Inc.
    Inventors: Andy Lee, Hsyh-Min Hsu, Paul Hao, Shyh-Tyng Edward Sun, Tracy Tseng, Carrie Edwards, Connie Dentz, Vu Tran, Sam Chi