Patents by Inventor Sam Hanh

Sam Hanh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interaction using content
    Patent number: 9363375
    Abstract: A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.
    Type: Grant
    Filed: October 12, 2011
    Date of Patent: June 7, 2016
    Assignee: EGAIN COMMUNICATIONS
    Inventors: Ashutosh Roy, Promod Narang, Sam Hanh
  • Interaction using content
    Patent number: 9197681
    Abstract: A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.
    Type: Grant
    Filed: March 18, 2014
    Date of Patent: November 24, 2015
    Assignee: EGAIN CORPORATION
    Inventors: Ashutosh Roy, Promod Narang, Sam Hanh
  • INTERACTION USING CONTENT
    Publication number: 20140201288
    Abstract: A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.
    Type: Application
    Filed: March 18, 2014
    Publication date: July 17, 2014
    Applicant: eGain Communications Corporation
    Inventors: Ashutosh Roy, Promod Narang, Sam Hanh