Patents by Inventor Samantha Santo

Samantha Santo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11836456
    Abstract: An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.
    Type: Grant
    Filed: December 19, 2022
    Date of Patent: December 5, 2023
    Assignee: ServiceNow, Inc.
    Inventors: Samantha Santo, Jebakumar Mathuram Santhosam Swvigaradoss, Ankit Goel, Prashant Pandey, John Botica, Rajesh Voleti, Laxmi Prasanna Mustala, Rishabh Verma, Satya Sarika Sunkara
  • Patent number: 11784962
    Abstract: In accordance with the present approach, a collaborative chat system is provided that enables collaborative communication between a user preferring a native chat platform and a different user who communicates using a non-native or third-party chat platform. The user may particularly select various other users to be added to a collaborative chat, regardless of which chat platform the other users have set as their main or preferred communication channel. Indeed, when displaying the various users available to be added to the collaborative chat, the collaborative chat system may display a visual indication or icon that indicates which chat platform the various users are available through. The collaborative chat system or platform may utilize bi-directional communications between the native chat platform and any communicatively coupled third-party chat platforms to link the user with the selected other users within a collaborative chat instance.
    Type: Grant
    Filed: July 26, 2021
    Date of Patent: October 10, 2023
    Assignee: ServiceNow, Inc.
    Inventors: Samantha Santo, Alisson Douglas Da Silveira Pacheco, Stephen Witmer, Scott Michael Rhodes, Evan Ross Lipton
  • Publication number: 20230122341
    Abstract: An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.
    Type: Application
    Filed: December 19, 2022
    Publication date: April 20, 2023
    Inventors: Samantha Santo, Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Botica, Rajesh Voleti, Laxmi Prasanna Mustala, Rishabh Verma, Satya Sarika Sunkara
  • Patent number: 11580312
    Abstract: An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.
    Type: Grant
    Filed: January 20, 2021
    Date of Patent: February 14, 2023
    Assignee: ServiceNow, Inc.
    Inventors: Samantha Santo, Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Botica, Rajesh Voleti, Laxmi Prasanna Mustala, Rishabh Verma, Satya Sarika Sunkara
  • Publication number: 20220070133
    Abstract: In accordance with the present approach, a collaborative chat system is provided that enables collaborative communication between a user preferring a native chat platform and a different user who communicates using a non-native or third-party chat platform. The user may particularly select various other users to be added to a collaborative chat, regardless of which chat platform the other users have set as their main or preferred communication channel. Indeed, when displaying the various users available to be added to the collaborative chat, the collaborative chat system may display a visual indication or icon that indicates which chat platform the various users are available through. The collaborative chat system or platform may utilize bi-directional communications between the native chat platform and any communicatively coupled third-party chat platforms to link the user with the selected other users within a collaborative chat instance.
    Type: Application
    Filed: July 26, 2021
    Publication date: March 3, 2022
    Inventors: Samantha Santo, Alisson Douglas Da Silveira Pacheco, Stephen Witmer, Scott Michael Rhodes, Evan Ross Lipton
  • Publication number: 20210286956
    Abstract: An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.
    Type: Application
    Filed: January 20, 2021
    Publication date: September 16, 2021
    Inventors: Samantha Santo, Jebakumar Mathuram Santhosm Swvigaradoss, Ankit Goel, Prashant Pandey, John Botica, Rajesh Voleti, Laxmi Prasanna Mustala, Rishabh Verma, Satya Sarika Sunkara