Patents by Inventor Sambhaji Gayake

Sambhaji Gayake has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method to authenticate contact center agents by a reverse authentication procedure
    Patent number: 10951759
    Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.
    Type: Grant
    Filed: May 14, 2019
    Date of Patent: March 16, 2021
    Assignee: Avaya Inc.
    Inventors: Parag Mulay, Satyam Lad, Sambhaji Gayake
  • SYSTEM AND METHOD TO AUTHENTICATE CONTACT CENTER AGENTS BY A REVERSE AUTHENTICATION PROCEDURE
    Publication number: 20190268469
    Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.
    Type: Application
    Filed: May 14, 2019
    Publication date: August 29, 2019
    Inventors: Parag Mulay, Satyam Lad, Sambhaji Gayake
  • System and method to authenticate contact center agents by a reverse authentication procedure
    Patent number: 10341487
    Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.
    Type: Grant
    Filed: June 1, 2015
    Date of Patent: July 2, 2019
    Assignee: Avaya Inc.
    Inventors: Parag Mulay, Satyam Lad, Sambhaji Gayake
  • SYSTEM AND METHOD TO AUTHENTICATE CONTACT CENTER AGENTS BY A REVERSE AUTHENTICATION PROCEDURE
    Publication number: 20160352894
    Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.
    Type: Application
    Filed: June 1, 2015
    Publication date: December 1, 2016
    Inventors: Parag Mulay, Satyam Lad, Sambhaji Gayake