Abstract: A computer-implemented method for augmenting customer support is disclosed in which a granular taxonomy is formed to classify tickets based on customer issue topic. A dashboard and user interface of performance metrics may be generated for the topics in the taxonomy. Recommendations may also be generated to aid servicing customer support issues for topics in the taxonomy. This may include generating information to aid in determining topics for generating automated responses or generating recommended answers for particular topics. In some implementations, an archive of historic tickets is used to generate training data for a machine learning model to classify tickets.

Abstract: Systems, apparatus, methods, and non-transitory media for programmatically associating nearby users are discussed herein. Some embodiments may include user-wearable gesture exchange device including a motion sensor and circuitry. The motion sensor may be configured to generate motion data values indicating motion of the gesture exchange device. The circuitry may be configured to monitor motion data values generated by the motion sensor for detection of a gesture exchange signature, such as a handshake, being performed by the user. In some embodiments, the gesture exchange device may be configured to establish a wireless communication connection with a second gesture exchange device for exchange of user data, such as in response to detecting user performance of the gesture exchange signature and/or determining that the second gesture exchange device is within a predetermined proximity.

Abstract: Provided herein are systems and methods of transferring data between badges in an environment. The badges can simultaneously transmit and receive data. The badges can transmit and receive data without routing through a network gateway. The badges can transmit and receive data through a Bluetooth transmitter and receiver. At least a fraction of the badges can be connected to the network gateway. The badges can form a mesh such that devices can communicate by signal hopping. In some cases the badges can modulate their signal frequency to optimize battery usage.

Abstract: Systems, apparatus, methods, and non-transitory media for programmatically associating nearby users are discussed herein. Some embodiments may include user-wearable gesture exchange device including a motion sensor and circuitry. The motion sensor may be configured to generate motion data values indicating motion of the gesture exchange device. The circuitry may be configured to monitor motion data values generated by the motion sensor for detection of a gesture exchange signature, such as a handshake, being performed by the user. In some embodiments, the gesture exchange device may be configured to establish a wireless communication connection with a second gesture exchange device for exchange of user data, such as in response to detecting user performance of the gesture exchange signature and/or determining that the second gesture exchange device is within a predetermined proximity.

Abstract: Systems, apparatus, methods, and non-transitory media for programmatically associating nearby users are discussed herein. Some embodiments may include user-wearable gesture exchange device including a motion sensor and circuitry. The motion sensor may be configured to generate motion data values indicating motion of the gesture exchange device. The circuitry may be configured to monitor motion data values generated by the motion sensor for detection of a gesture exchange signature, such as a handshake, being performed by the user. In some embodiments, the gesture exchange device may be configured to establish a wireless communication connection with a second gesture exchange device for exchange of user data, such as in response to detecting user performance of the gesture exchange signature and/or determining that the second gesture exchange device is within a predetermined proximity.

Abstract: Systems, apparatus, methods, and non-transitory media for programmatically associating nearby users are discussed herein. Some embodiments may include user-wearable gesture exchange device including a motion sensor and circuitry. The motion sensor may be configured to generate motion data values indicating motion of the gesture exchange device. The circuitry may be configured to monitor motion data values generated by the motion sensor for detection of a gesture exchange signature, such as a handshake, being performed by the user. In some embodiments, the gesture exchange device may be configured to establish a wireless communication connection with a second gesture exchange device for exchange of user data, such as in response to detecting user performance of the gesture exchange signature and/or determining that the second gesture exchange device is within a predetermined proximity.