Abstract: Many users have presence information on more than one system. Maintaining such systems may be burdensome and error prone. By automatically parsing an out-of-office message on a first system (e.g., email) for configuring a second system (e.g., telephony) duplicative work may be avoided as one system configures the other system. Accordingly, an out-of-office text message may be automatically parsed to determine attributes (e.g., start/end of absence) and who to contact for certain issues. The email system may then automatically configure a telephony system to provide voice prompts extracted from the email system and the opportunity for a caller to be routed to delegates telephone numbers based on the delegates identified in the email out-of-office message.

Abstract: Many users have presence information on more than one system. Maintaining such systems may be burdensome and error prone. By automatically parsing an out-of-office message on a first system (e.g., email) for configuring a second system (e.g., telephony) duplicative work may be avoided as one system configures the other system. Accordingly, an out-of-office text message may be automatically parsed to determine attributes (e.g., start/end of absence) and who to contact for certain issues. The email system may then automatically configure a telephony system to provide voice prompts extracted from the email system and the opportunity for a caller to be routed to delegates telephone numbers based on the delegates identified in the email out-of-office message.

Abstract: Calendaring applications are common tools to schedule a resource, such as a person or a device. Often calendars have inaccurate entries where events are scheduled but not attended, in whole or in part, or attended but not on a schedule. As a result, a scheduled resource may appear allocated when available or vice versa. By utilization device logs and comparing entries in a calendar database, actual availability and/or utilized events may be determined and the calendar data entries updated to reflect actual utilization (or lack thereof).