Abstract: A memory system having memory components, a remote direct memory access (RDMA) network interface card (RNIC), and a host system, and configured to: allocate a page of virtual memory for an application; map the page of virtual memory to a page of physical memory in the memory components; instruct the RNIC to perform an RDMA operation; perform, during the RDMA operation, a data transfer between the page of physical memory in the plurality of memory components and a remote device that is connected via a computer network to the remote direct memory access network interface card; and at least for a duration of the data transfer, lock a mapping between the page of virtual memory and the page of physical memory in the memory components.

Abstract: A service desk capability is accessible by customers of the service desk, the customers including external customers, e-commerce customers, and global customers. The service desk includes means for solving problems and incidents reported, and also means for tracking and reporting the service desk's performance in solving the problems and incidents. A method for providing the service desk capability is also disclosed.