Patents by Inventor Samir Hojat

Samir Hojat has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Virtual assistant interface for call routing
    Patent number: 11785141
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining a transfer option for transferring a call. One of the methods include receiving, by a call assistant engine, a keyword related to information provided by a user to an agent during a call; generating, by the call assistant engine, follow-up questions to be displayed on a user device of the agent in an interactive format, the first follow-up question being generated based on the keyword, each of the following follow-up questions being generated based on an answer of the agent to the previous question; and determining, by the call assistant engine, based on answers of the agent to the follow-up questions, a transfer option for transferring the call.
    Type: Grant
    Filed: April 14, 2022
    Date of Patent: October 10, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Philip Ryan Jensen, Everett Russell Freeman James, James Shamlin, Sheryl Lane Niemann, Shanna Limas, Samir Hojat
  • Virtual assistant interface for call routing
    Patent number: 11343377
    Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining a transfer option for transferring a call. One of the methods include receiving, by a call assistant engine, a keyword related to information provided by a user to an agent during a call; generating, by the call assistant engine, follow-up questions to be displayed on a user device of the agent in an interactive format, the first follow-up question being generated based on the keyword, each of the following follow-up questions being generated based on an answer of the agent to the previous question; and determining, by the call assistant engine, based on answers of the agent to the follow-up questions, a transfer option for transferring the call.
    Type: Grant
    Filed: January 18, 2019
    Date of Patent: May 24, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Philip Ryan Jensen, Everett Russell Freeman James, James Shamlin, Sheryl Lane Niemann, Shanna Limas, Samir Hojat