Abstract: The present invention provides a system for solar and/or rainwater harvesting to be installed in open spaces to store the rainwater or charge ground water level and/or to harvest solar energy. The system for rainwater harvesting to be installed in open spaces, comprising at least one canopy to be installed for capturing rainwater in the open space, having inverted cone-like structure to capture water and at least one discharge opening for outflow of the captured water; a storage unit for storing the captured water; a connecting means extending from the discharge opening of the canopy to the storage unit for allowing flow of the captured water from the canopy to the storage unit; and at least two filtration means adapted between the canopy and the storage unit for filtering the captured water.

Abstract: A system and method provides customer support to a user. In one embodiment, it includes providing the user access to a knowledge database for the user to query the knowledge database regarding a support issue. It also provides, in response to the user querying the knowledge database, an interface to the user for the user to enter a service request. Further, it establishes, in response to the user entering the service request, an instant messaging session between the user and a customer support representative.