Patents by Inventor Samrat BAUL

Samrat BAUL has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for intent prediction and proactive service offering
    Patent number: 9712671
    Abstract: An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.
    Type: Grant
    Filed: August 19, 2015
    Date of Patent: July 18, 2017
    Assignee: 24/7 CUSTOMER, INC.
    Inventors: Michael Monegan, Samrat Baul
  • Method and Apparatus for Intent Prediction and Proactive Service Offering
    Publication number: 20150358460
    Abstract: An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.
    Type: Application
    Filed: August 19, 2015
    Publication date: December 10, 2015
    Inventors: Michael MONEGAN, Samrat BAUL
  • Method and apparatus for intent prediction and proactive service offering
    Patent number: 9124694
    Abstract: An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.
    Type: Grant
    Filed: August 7, 2013
    Date of Patent: September 1, 2015
    Assignee: 24/7 Customer, Inc.
    Inventors: Michael Monegan, Samrat Baul
  • METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING
    Publication number: 20140044243
    Abstract: An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.
    Type: Application
    Filed: August 7, 2013
    Publication date: February 13, 2014
    Inventors: Michael MONEGAN, Samrat BAUL