Abstract: A real estate service offers a management application for real estate agents to, for example, coordinate and manage real estate activities related to their clients. In one example, such a real estate application includes an embedded dialer application that includes several functionalities to develop a prioritized call initiation queue. In embodiments, the dialer retrieves and prioritizes all contacts associated with the agent using the dialer application. The dialer may utilize one or more of several mechanisms to prioritize the list of contacts to present the final call initiation queue to the user. The prioritization process takes several factors into account, such as, for example, the current availability of the client, a present geographic location of the client, an “emerging star” client, etc.

Abstract: An embodiment of lead allocation methodologies relates to dynamically assessing an allocation weightage of the real estate agents at the time an incoming client makes an agent request, and allocating an agent to the client based on a ranking of the allocation weightage. Each agent in a real estate service community comes with certain unique qualifications. Such qualifications could include expertise in specific factors. While some qualifications may stay constant, other qualifications, such as expertise, current client load, etc. vary with time and need to be periodically assessed. Additionally, the qualification of a given agent may also vary with respect to client characteristics. Accordingly, when a client makes a request for an agent, efficient lead allocation may be accomplished by dynamically assessing the status or qualifications of the agents at the time the request is made, and allocating the most qualified agent according to the dynamic assessment.

Abstract: Disclosed herein is a lead allocation methodology that relates to a scenario where a client is best served by being assigned to an agent located in close geographic proximity to the client's current geographic position. In order to best cater such interests, the real estate service may perform the lead allocation by identifying current the geographic position of the client, and then comparing that position against current geographic positions of agents in geographic proximity to the client. In some instances, the real estate service identifies a certain number of most proximate agents and relays the client's request to such agents. When one of the agents responds to the request, that agent is assigned to the client. In some instances, the service then informs the client about the assignment, and also, in some instances, indicates an expected arrival time of the agent at the client's present location.