Abstract: A method for allowing a user to manage at least one of a return or exchange of an ordered item. The method includes hosting an electronic database of information regarding item purchases, providing a user interface to allow a user to specify at least one return/exchange item, performing an authorization verification against the return/exchange of the item, providing to the user an identifier reflective of the authorization, and receiving and accepting the item(s) at the physical location within a predefined time limit.

Abstract: A quality control system (104) comprises at least one test system (107) and a host computer (122) having a database (130), coupled via a communication link (124). The test system (107) interfaces (120) with a product (118) and obtains its product identifier. The test system (107) outputs, to the host computer (122), an empty file named for the product identifier and a label indicating the type of data to request. The host computer (122), responsive to reading the file name of the empty file, queries the database (130) according to the product identifier and the label. The host computer (122) renames the empty file according to the requested data retrieved via the query. The test system (107), responsive to reading the renamed empty file, tests the product (118) according to the requested data.