Abstract: Methods, systems, and computer program products are provided for managing the trouble tickets of a network. One or more problems within the network along a plurality of lines of the network may be identified and trouble tickets may be opened for the problems. Each trouble ticket may be for dispatching a technician to the field to address the problem that is the subject of the trouble ticket. A certain amount of time may elapse from when the trouble ticket is opened and when the technician is dispatched. During that time the underlining problem may be resolved for various reasons. To detect the resolution of the problem before the dispatching of the technician, the line may be tested at a predetermined interval. If a test indicates that the problem has been resolved the trouble ticket is closed reducing the likelihood that a technician is dispatched for an already resolved problem.