Patents by Inventor Sandeep Rathod

Sandeep Rathod has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • TICKET SOLVER SYSTEM
    Publication number: 20190347602
    Abstract: A device may identify a ticket associated with an issue, a user associated with resolving the issue, and a particular business process including a particular business process step associated with the issue. The device may present information regarding a particular business process workflow, corresponding to the particular business process, associated with a business process steps. The device may identify the particular business process step from the business process steps, and may identify a particular technical solution corresponding to the particular business process step. The device may present information regarding a particular technical solution workflow, corresponding to the particular technical solution, associated with technical solution steps. The device may identify a particular technical solution step, from the technical solution steps, associated with resolving the issue.
    Type: Application
    Filed: July 24, 2019
    Publication date: November 14, 2019
    Inventors: Arpan Shukla, Bhaskar Ghosh, Rajendra T. Prasad, Vijayaraghavan Koushik, Siddharth Mehta, Priya Athreyee, Sandeep Rathod
  • Ticket solver system
    Patent number: 10380519
    Abstract: A device may identify a ticket associated with an issue, a user associated with resolving the issue, and a particular business process including a particular business process step associated with the issue. The device may present information regarding a particular business process workflow, corresponding to the particular business process, associated with a business process steps. The device may identify the particular business process step from the business process steps, and may identify a particular technical solution corresponding to the particular business process step. The device may present information regarding a particular technical solution workflow, corresponding to the particular technical solution, associated with technical solution steps. The device may identify a particular technical solution step, from the technical solution steps, associated with resolving the issue.
    Type: Grant
    Filed: March 26, 2015
    Date of Patent: August 13, 2019
    Assignee: Accenture Global Services Limited
    Inventors: Arpan Shukla, Bhaskar Ghosh, Rajendra T. Prasad, Vijayaraghavan Koushik, Siddharth Mehta, Priya Athreyee, Sandeep Rathod
  • TICKET SOLVER SYSTEM
    Publication number: 20160283889
    Abstract: A device may identify a ticket associated with an issue, a user associated with resolving the issue, and a particular business process including a particular business process step associated with the issue. The device may present information regarding a particular business process workflow, corresponding to the particular business process, associated with a business process steps. The device may identify the particular business process step from the business process steps, and may identify a particular technical solution corresponding to the particular business process step. The device may present information regarding a particular technical solution workflow, corresponding to the particular technical solution, associated with technical solution steps. The device may identify a particular technical solution step, from the technical solution steps, associated with resolving the issue.
    Type: Application
    Filed: March 26, 2015
    Publication date: September 29, 2016
    Inventors: Arpan Shukla, Bhaskar Ghosh, Rajendra T. Prasad, Vijayaraghavan Koushik, Siddharth Mehta, Priya Athreyee, Sandeep Rathod