Patents by Inventor Sandesh HANUMANTHARAYAPPA

Sandesh HANUMANTHARAYAPPA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Artificial intelligence based smart device for contact centers solutions
    Patent number: 12210840
    Abstract: Methods, systems, and apparatus are provided for operating a contact center operation control assistant system. An oral request from a user is captured using a virtual assistant executing on a smart device. An intent of the oral request is identified using a natural language understanding (NLU) platform. A request to a contact center platform is generated by invoking an application programming interface (API) based on the identified intent. An API response is received from the contact center platform in response to the API request. The API response is packaged into a sentence and provided to the user of the smart device using the virtual assistant.
    Type: Grant
    Filed: August 19, 2022
    Date of Patent: January 28, 2025
    Assignee: Accenture Global Solutions Limited
    Inventors: Kuldeep Sharma, Santhosh Natarajan, Sandesh Hanumantharayappa
  • Artificial Intelligence Based Smart Device for Contact Centers Solutions
    Publication number: 20230059979
    Abstract: Methods, systems, and apparatus are provided for operating a contact center operation control assistant system. An oral request from a user is captured using a virtual assistant executing on a smart device. An intent of the oral request is identified using a natural language understanding (NLU) platform. A request to a contact center platform is generated by invoking an application programming interface (API) based on the identified intent. An API response is received from the contact center platform in response to the API request. The API response is packaged into a sentence and provided to the user of the smart device using the virtual assistant.
    Type: Application
    Filed: August 19, 2022
    Publication date: February 23, 2023
    Inventors: Kuldeep SHARMA, Santhosh NATARAJAN, Sandesh HANUMANTHARAYAPPA