Patents by Inventor Sandra D. Westling

Sandra D. Westling has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated enrollment of a computer system into a service network of computer systems
    Patent number: 5349674
    Abstract: A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR), a "Service Provider" (SP), or a hybrid of the two, a "Service Provider/Requestor" (SP/R). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.
    Type: Grant
    Filed: August 17, 1990
    Date of Patent: September 20, 1994
    Assignee: International Business Machines Corp.
    Inventors: Nathanial Calvert, John L. Koehler, Erik D. Lindberg, Mark A. McKelvey, Steven P. Mervosh, Jeffrey A. Newton, George B. Scarborough, Ruth A. Upchurch, Sandra D. Westling
  • On-line problem management of remote data processing systems, using local problem determination procedures and a centralized database
    Patent number: 5287505
    Abstract: Automated problem analysis and resolution of a customer data-processing system uses a central service data-processor system communicating with the customer system and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.
    Type: Grant
    Filed: February 16, 1993
    Date of Patent: February 15, 1994
    Assignee: International Business Machines Corporation
    Inventors: Nathaniel Calvert, John J. Eakins, Earl W. Emerick, David L. Johnston, John L. Koehler, Gerald P. Miller, James R. Morcomb, Beau T. Sinclair, George B. Scarborough, Sandra D. Westling