Abstract: A method is described for presenting a report. The method comprises the following steps. Survey results are obtained to plurality of customer surveys for a predefined location over a data accumulation period. Each customer survey includes a plurality of attributes each having at least one weighting factor. A location average result is calculated for each of the plurality of attributes. Survey results are obtained to a plurality of peer surveys over the data accumulation period for at least one corresponding peer. Each peer survey including a plurality of attributes. Calculating a peer average result for each of the plurality of attributes. A peer difference score is determined for each of the attributes as a difference between the location average result and the peer average result for the corresponding attribute. A ranking score is determined for each attribute based on a combination of the at least one weighting factor and the peer difference score.