Abstract: A method for event-driven dispute processing using distributed ledgers may include: receiving dispute information for a dispute involving a transaction; receiving, from a payment brand and at the distributed ledger, payment brand verification of the dispute information; receiving, from a merchant and at the distributed ledger, transaction details for the transaction; receiving, from the card issuer and at the distributed ledger, chargeback initiation; receiving, from the payment brand and at the distributed ledger, payment brand acceptance of the chargeback; receiving, from the merchant and at the distributed ledger, merchant acceptance of the chargeback; and receiving, from the card issuer and at the distributed ledger, notification of completion of the chargeback.

Abstract: A searchable database of software features for software projects can be automatically built in some examples. One such example can involve analyzing descriptive information about a software project to determine software features of the software project. Then a feature vector for the software project can be generated based on the software features of the software project. The feature vector can be stored in a database having multiple feature vectors for multiple software projects. The multiple feature vectors can be easily and quickly searched in response to search queries.

Abstract: A method for event-driven dispute processing using distributed ledgers may include: receiving dispute information for a dispute involving a transaction; receiving, from a payment brand and at the distributed ledger, payment brand verification of the dispute information; receiving, from a merchant and at the distributed ledger, transaction details for the transaction; receiving, from the card issuer and at the distributed ledger, chargeback initiation; receiving, from the payment brand and at the distributed ledger, payment brand acceptance of the chargeback; receiving, from the merchant and at the distributed ledger, merchant acceptance of the chargeback; and receiving, from the card issuer and at the distributed ledger, notification of completion of the chargeback.

Abstract: A searchable database of software features for software projects can be automatically built in some examples. One such example can involve analyzing descriptive information about a software project to determine software features of the software project. Then a feature vector for the software project can be generated based on the software features of the software project. The feature vector can be stored in a database having multiple feature vectors for multiple software projects. The multiple feature vectors can be easily and quickly searched in response to search queries.

Abstract: The present invention is a method and system for searching for items on a computer network, such as the internet, based on a query and an exclusion specification comprising a specification of a characteristic of sources of the items, to create a list of identifiers of items relevant to the query that are not excluded by the exclusion specification. Such characteristics include measures of popularity of the sources of the items so that items from sources having popularity greater than the specified popularity may be excluded from the list.

Abstract: The present invention is a method and system for searching for items on a computer network, such as the internet, based on a query and an exclusion specification comprising a specification of a characteristic of sources of the items, to create a list of identifiers of items relevant to the query that are not excluded by the exclusion specification. Such characteristics include measures of popularity of the sources of the items so that items from sources having popularity greater than the specified popularity may be excluded from the list.

Abstract: A contact center is described and systems, methods, and devices for processing work items within the contact center are provided. An Estimated Contact Handling Time (ECHT) is computed for one or more work items in the contact center and work items are distributed within the contact center at least partially based on the ECHT calculations. Thus, a time-based contact routing mechanism is provided to increase the efficiency with which a contact center operates.

Abstract: A contact center is described and systems, methods, and devices for processing work items within the contact center are provided. An Estimated Contact Handling Time (ECHT) is computed for one or more work items in the contact center and work items are distributed within the contact center at least partially based on the ECHT calculations. Thus, a time-based contact routing mechanism is provided to increase the efficiency with which a contact center operates.