Abstract: Systems and methods for optimizing a content change process are provided. In example embodiments, a digital receiver causes playback of a first piece of content. The digital receiver receives a selection of a new piece of content for playback during the playback of the first piece of content. In response to the receiving of the selection, the digital receiver maintains a bitrate used for playback of the first piece of content to initiate playback of the new piece of content.

Abstract: Systems and methods for optimizing a content change process arm provided. In example embodiments, a digital receiver causes playback of a first piece of content. The digital receiver receives a selection of a new piece of content for playback during the playback of the first piece of content. In response to the receiving of the selection, the digital receiver maintains a bitrate used for playback of the first piece of content to initiate playback of the new piece of content.

Abstract: In general, the disclosure describes techniques for evaluating application quality of experience metrics over a software-defined wide area network. For instance, a network device may receive an application data packet of a data flow for an application. In response to receiving the application data packet, the network device may assign the data flow to a first link of a plurality of links and initiate a probing process for the data flow on the first link to determine one or more quality of experience (QoE) metrics for the first link. The network device may, at a later time, detect that the data flow is no longer being received. In response to detecting that the data flow is no longer being received, the network device may cease the probing process for the data flow on the first link.

Abstract: The present disclosure relates techniques for coordinating and synchronizing client-facing support services with the activities and responses from one or more technical teams assigned to address a client issue. In certain implementations, this may allow an agent or customer approach to use a single reference identifier (such as a case or matter number) to access information or updates from technical teams that do not typically employ such a number for their own tracking purposes. In this manner, relevant information to a client issue may be accessed from all involved technical teams at the agent level as well as allowing the technical teams themselves to readily see activity by other teams.

Abstract: Persistent storage contains a definition of a playbook and a plurality of subtasks for the playbook, wherein some of the subtasks are respectively associated with corresponding data sources that provide units of related information. One or more processors can: generate a representation of a graphical user interface including a menu pane, a subtask pane, and a related information pane, wherein the menu pane is populated with selectable objects representing the subtasks; receive an indication that a particular selectable object representing a particular subtask has been selected; determine that a particular data source corresponding to the particular subtask can provide a particular unit of the related information; obtain, from the particular data source, the particular unit of the related information; and update the representation to include details of the particular subtask in the subtask pane, and to include the particular unit of the related information in the related information pane.

Abstract: The present disclosure relates to enabling clients to identify qualified developers for software development projects. An example method of operating a developer exchange server includes updating stored progress of developers for mission-related activities, wherein the mission-related activities correspond to features of a software platform, and determining, based on the stored progress of each of the developers, a confidence score for each of the developers for each of the features. The method includes receiving a search request that indicates a subset of the features and corresponding confidence thresholds for each of the subset of features, and in response, determining a ranked listing of qualified developers based on the subset of the features, the corresponding confidence thresholds, and the respective confidence score of each of the developers for each of the subset of features. The method further includes providing the ranked listing of qualified developers in response to the search request.

Abstract: Systems and methods for optimizing a content change process are provided. In example embodiments, a digital receiver causes playback of a first piece of content. The digital receiver receives a selection of a new piece of content for playback during the playback of the first piece of content. In response to the receiving of the selection, the digital receiver maintains a bitrate used for playback of the first piece of content to initiate playback of the new piece of content.

Abstract: Systems and methods for optimizing a content change process are provided. In example embodiments, a digital receiver causes playback of a first piece of content. The digital receiver receives a selection of a new piece of content for playback during the playback of the first piece of content. In response to the receiving of the selection, the digital receiver maintains a bitrate used for playback of the first piece of content to initiate playback of the new piece of content.

Abstract: In general, the disclosure describes techniques for assigning traffic originating from an unknown application to a link based on known application quality of experience metrics. For instance, a network device may receive an application data packet of a data flow for an application and determine an application signature of the application data packet. The network device may determine whether the application signature matches an entry in an application signature database, and if the application signature does not match, the network device may identify a class of the application based on one or more characteristics of the application data packet. The network device may then assign the application data packet of the data flow to a first link of a plurality of links based on the class of the application and quality of experience (QoE) metrics for each link.

Abstract: In general, the disclosure describes techniques for evaluating application quality of experience metrics over a software-defined wide area network. For instance, a network device may receive an application data packet of a data flow for an application and send a first set of probe packets, configured according to an initial probing profile, over each of one or more links. The network device may monitor the data flow to determine one or more characteristics of the data flow and generate an updated probing profile based on the one or more characteristics of the data flow. The network device may then send a second set of one or more probe packets, configured according to the updated probing profile, over each of the one or more links.

Abstract: In general, the disclosure describes techniques for evaluating application quality of experience metrics over a software-defined wide area network. For instance, a network device may receive an application data packet of a data flow for an application. In response to receiving the application data packet, the network device may assign the data flow to a first link of a plurality of links and initiate a probing process for the data flow on the first link to determine one or more quality of experience (QoE) metrics for the first link. The network device may, at a later time, detect that the data flow is no longer being received. In response to detecting that the data flow is no longer being received, the network device may cease the probing process for the data flow on the first link.

Abstract: The present disclosure relates techniques for coordinating and synchronizing client-facing support services with the activities and responses from one or more technical teams assigned to address a client issue. In certain implementations, this may allow an agent or customer approach to use a single reference identifier (such as a case or matter number) to access information or updates from technical teams that do not typically employ such a number for their own tracking purposes. In this manner, relevant information to a client issue may be accessed from all involved technical teams at the agent level as well as allowing the technical teams themselves to readily see activity by other teams.

Abstract: The present disclosure relates to enabling clients to identify qualified developers for software development projects. An example method of operating a developer exchange server includes updating stored progress of developers for mission-related activities, wherein the mission-related activities correspond to features of a software platform, and determining, based on the stored progress of each of the developers, a confidence score for each of the developers for each of the features. The method includes receiving a search request that indicates a subset of the features and corresponding confidence thresholds for each of the subset of features, and in response, determining a ranked listing of qualified developers based on the subset of the features, the corresponding confidence thresholds, and the respective confidence score of each of the developers for each of the subset of features. The method further includes providing the ranked listing of qualified developers in response to the search request.

Abstract: In general, the disclosure describes techniques for evaluating application quality of experience metrics over a software-defined wide area network. For instance, a network device may receive an application data packet of a data flow for an application. In response to receiving the application data packet, the network device may assign the data flow to a first link of a plurality of links and initiate a probing process for the data flow on the first link to determine one or more quality of experience (QoE) metrics for the first link. The network device may, at a later time, detect that the data flow is no longer being received. In response to detecting that the data flow is no longer being received, the network device may cease the probing process for the data flow on the first link.

Abstract: The present disclosure relates techniques for coordinating and synchronizing client-facing support services with the activities and responses from one or more technical teams assigned to address a client issue. In certain implementations, this may allow an agent or customer approach to use a single reference identifier (such as a case or matter number) to access information or updates from technical teams that do not typically employ such a number for their own tracking purposes. In this manner, relevant information to a client issue may be accessed from all involved technical teams at the agent level as well as allowing the technical teams themselves to readily see activity by other teams.

Abstract: Embodiments of the present disclosure are directed to providing, via a client instance hosted by an enterprise management data-center, an optimized travel route, including task assignment and scheduling, based at least on user configured criteria. Particularly, the client instance may execute an algorithm, trained via machine learning, to determine the optimized travel route in view of the user configured criteria.

Abstract: The present disclosure is related to a case management application that may be used by a user to open service cases. The user may enter certain input information in a field of the service case and the case management application may automatically identify output information based on the input information. The case management application may fill or populate other fields of the service case with the identified output information. The case management application may use trained machine learning routines to identify the output information based on input information. A designer of the case management application may configure the case management application. For example, the designer may select the trained machine learning routines that are accessed by the case management application to adjust how the case management application identifies output information.

Abstract: In general, the disclosure describes techniques for evaluating application quality of experience metrics over a software-defined wide area network. For instance, a network device may receive an application data packet of a data flow for an application and send a first set of probe packets, configured according to an initial probing profile, over each of one or more links, The network device may monitor the data flow to determine one or more characteristics of the data flow and generate an updated probing profile based on the one or more characteristics of the data flow. The network device may then send a second set of one or more probe packets, configured according to the updated probing profile, over each of the one or more links.

Abstract: In general, the disclosure describes techniques for assigning traffic originating from an unknown application to a link based on known application quality of experience metrics. For instance, a network device may receive an application data packet of a data flow for an application and determine an application signature of the application data packet. The network device may determine whether the application signature matches an entry in an application signature database, and if the application signature does not match, the network device may identify a class of the application based on one or more characteristics of the application data packet. The network device may then assign the application data packet of the data flow to a first link of a plurality of links based on the class of the application and quality of experience (QoE) metrics for each link.

Abstract: In general, the disclosure describes techniques for evaluating application quality of experience metrics over a software-defined wide area network. For instance, a network device may receive an application data packet of a data flow for an application. In response to receiving the application data packet, the network device may assign the data flow to a first link of a plurality of links and initiate a probing process for the data flow on the first link to determine one or more quality of experience (QoE) metrics for the first link. The network device may, at a later time, detect that the data flow is no longer being received. In response to detecting that the data flow is no longer being received, the network device may cease the probing process for the data flow on the first link.