Abstract: A memory log retrieval and provisioning system includes a server device that is coupled to a support system via a network. The server device includes a memory device having at least one memory log. A memory log retrieval and provisioning subsystem is coupled to the memory device, and determines that a memory log retrieval event has occurred in the server device. In response to determining that the memory log retrieval event has occurred, the memory log retrieval and provisioning subsystem automatically retrieves the at least one memory log from the memory device without receiving user instructions subsequent to detecting the memory log retrieval event. The memory log retrieval and provisioning subsystem then automatically transmits the at least one memory log through the network to the support system without receiving user instructions subsequent to automatically retrieving the at least one memory log.

Abstract: A remote access controller support system includes a second server device that includes a second remote access controller that is coupled to a support system through an out-of-band network and coupled to a first remote access controller through a remote access controller network. The second server device registers and enrolls, using the second remote access controller and via communications through the out of-band-network, the second remote access controller with the support system by providing a second service tag. The second server device retrieves, using the second remote access controller and via communications with the first remote access controller through the remote access controller network, a first service tag from the first remote access controller and provides, using the second remote access controller and through the out of-band-network, the first service tag to the support system to enroll the first remote access controller with the support system.

Abstract: An information handling system may include a processor, a memory coupled to the processor, and a management controller configured to provide out-of-band management of the information handling system. The management controller may be configured to receive a user instruction to deploy the information handling system. Without any additional user instructions, the management controller may be configured to: access a configuration file specifying attributes of the deployment; based on the configuration file, update at least one firmware of the information handling system; based on the configuration file, configure at least one information handling resource of the information handling system; and based on a location specified by the configuration file, install an operating system onto a physical storage resource of the information handling system.

Abstract: A whittling proxy system can receive a target web page that includes a plurality of Javascript functions and a plurality of objects needed to load the target web page. The system can determine a target Javascript function of the plurality of Javascript functions to be tested for a whittling capability. The system can generate a full version and a partial version of the target web page. The full version includes all of the plurality of Javascript functions. The partial version includes the plurality of Javascript functions excluding the target Javascript function. The system can conduct a test to determine a first page signature associated with the full version and a second page signature associated with the partial version. The system can determine if the first page signature matches the second page signature, and if so, can determine that the target Javascript function can be whittled.

Abstract: An automated firewall-compliant customer support resolution provisioning system includes a customer support system coupled to a customer device. The customer support system receives a first secure request from the customer device that identifies an event in the customer device and, in response, sends a first secure response through a firewall subsystem to the customer device within a first timeout period enforced by the firewall subsystem. The customer support system then determines event resolution information for the event. Subsequent to the first timeout period and based on the first secure response, the customer device sends a second secure request to the customer support system requesting the event resolution and the customer support system sends the event resolution information through the firewall subsystem to the customer device within a second timeout period enforced by the firewall subsystem. The customer device then utilizes the event resolution information to address the event.

Abstract: Log storage and retrieval systems include a chassis housing a first motherboard with a first Serial Peripheral Interface (SPI) and a first remote access controller device located on the first motherboard and coupled to the first SPI. An off-motherboard SPI storage device is connected to the first SPI, and when the first remote access controller device determines that log entries have been generated, it automatically copies the log entries to the off-motherboard SPI storage device via the first SPI. A second motherboard includes a second SPI that couples to the off-motherboard SPI storage device when the second motherboard replaces the first motherboard in the chassis. A second remote access controller device located on the second motherboard and coupled to the second SPI will then retrieve the log entries that were automatically copied to the off-motherboard SPI storage device, and send the log entries through a network to a support device.

Abstract: An engine enclosure for containing a gas turbine engine is provided. An exemplary engine enclosure includes features that improve noise and thermal attenuation, reduce the weight of the enclosure, and provide for more accessible access points to the interior volume of the engine enclosure.

Abstract: Foreign object damage (FOD) screen assemblies and gas turbine engine compartments having FOD screen assemblies are provided. FOD screen assemblies provided herein are formed of materials that reduce the overall weight of the assembly such that easier handling and repair of the FOD screen assembly may be achieved. Further, the FOD screen assemblies provided herein include features that provide for a secure attachment of one or more mesh members to frame members of the assembly. The one or more mesh members are secured to the frame members in such a way that minimal stress is placed on the mesh member at the attachment points.

Abstract: Serial Peripheral Interface (SPI) and a first remote access controller device located on the first motherboard and coupled to the first SPI. An off-motherboard SPI storage device is connected to the first SPI, and when the first remote access controller device determines that log entries have been generated, it automatically copies the log entries to the off-motherboard SPI storage device via the first SPI. A second motherboard includes a second SPI that couples to the off-motherboard SPI storage device when the second motherboard replaces the first motherboard in the chassis. A second remote access controller device located on the second motherboard and coupled to the second SPI will then retrieve the log entries that were automatically copied to the off-motherboard SPI storage device, and send the log entries through a network to a support device.

Abstract: A support information provisioning system a support device, an external device; and a customer device. The customer device includes an external connector and a remote access controller device that is coupled to the external connector. In situations where the customer device is experiencing at least one customer device issue that prevents the customer device from provisioning support information related to the operation of the customer device, the remote access controller device operates to detect that the external device has been connected to the external connector and, in response, automatically cause new support information about that customer device to be generated. When the external device is subsequently connected to the support device, it may then provide that new support information to the support device for analysis.

Abstract: An automated firewall-compliant customer support resolution provisioning system includes a customer support system coupled to a customer device. The customer support system receives a first secure request from the customer device that identifies an event in the customer device and, in response, sends a first secure response through a firewall subsystem to the customer device within a first timeout period enforced by the firewall subsystem. The customer support system then determines event resolution information for the event. Subsequent to the first timeout period and based on the first secure response, the customer device sends a second secure request to the customer support system requesting the event resolution and the customer support system sends the event resolution information through the firewall subsystem to the customer device within a second timeout period enforced by the firewall subsystem. The customer device then utilizes the event resolution information to address the event.

Abstract: Serial Peripheral Interface (SPI) and a first remote access controller device located on the first motherboard and coupled to the first SPI. An off-motherboard SPI storage device is connected to the first SPI, and when the first remote access controller device determines that log entries have been generated, it automatically copies the log entries to the off-motherboard SPI storage device via the first SPI. A second motherboard includes a second SPI that couples to the off-motherboard SPI storage device when the second motherboard replaces the first motherboard in the chassis. A second remote access controller device located on the second motherboard and coupled to the second SPI will then retrieve the log entries that were automatically copied to the off-motherboard SPI storage device, and send the log entries through a network to a support device.

Abstract: A support information provisioning system a support device, an external device; and a customer device. The customer device includes an external connector and a remote access controller device that is coupled to the external connector. In situations where the customer device is experiencing at least one customer device issue that prevents the customer device from provisioning support information related to the operation of the customer device, the remote access controller device operates to detect that the external device has been connected to the external connector and, in response, automatically cause new support information about that customer device to be generated. When the external device is subsequently connected to the support device, it may then provide that new support information to the support device for analysis.

Abstract: Remote collaboration systems and methods may involve a server in communication with a network and a plurality of remote computers in communication with the network. The server may connect to the plurality of remote computers via the network. The server may generate a collaboration environment for each of the remote computers. The server may assign an access level from a plurality of access levels to each of the remote computers, the plurality of access levels including a view only access level and an edit access level. The server may provide secure access to a file to each of the remote computers at the access level assigned to each of the remote computers via the collaboration environment. The file can be remotely viewed by any of the remote computers having a view only access level and remotely viewed and remotely edited by any of the remote computers having an edit access level via the collaboration environment.

Abstract: Mobile device data transfer via a wireless network is disclosed. A data manager component (DMC) on a carrier-side of an air interface can receive a request for data from a device located on a client-side of the air interface. The DMC can collect data related to the data request. Data can be collected by the DMC from remotely located servers. The collected data can be parsed to facilitate determining additional data that can be collected based on the request for data. The collected data and additional data can be bundled and returned via the air interface to the device on the client-side. Bundling the collected data and additional data can be in accord with an IND scheme, an ONLD scheme, a PARCEL(X) scheme, etc. This can improve load times associate with the requested data and can also reduce power consumption associated with the data transfer over the air interface.

Abstract: A mitigation service can monitor network traffic in one direction between a client computer and a server computer. The mitigation service can receive a request from a client computer to establish a network connection with a server computer. The mitigation service can reply to the client computer with an acknowledgment that is configured to cause the client computer to issue a request to reset the connection. The acknowledgement is configured not to affect the establishment of the network connection with the server computer. The mitigation service can compare the details of the reset request with the request to establish the network connection. If the details match, the mitigation service can forward the request to establish the network connection to the server computer.

Abstract: Systems and methods that may be implemented to provide a plug-in architecture framework to allow extension of server management functionalities in a unified extension firmware interface (“UEFI”) environment using available remote access controller memory space. The disclosed systems and methods may be implemented to provide a hardware and software interface to allow use of a plug-in framework in the embedded system management that may be run under the BIOS firmware and the UEFI environment. The disclosed systems and methods may also be implemented to provide a server management architecture that may be modified and enhanced over time, and/or that may also be employed to extend availability of the server management framework to third parties, as well as to extend support to original equipment manufacturer (“OEM”) servers.

Abstract: A mitigation service can monitor network traffic in one direction between a client computer and a server computer. The mitigation service can receive a request from a client computer to establish a network connection with a server computer. The mitigation service can reply to the client computer with an acknowledgment that is configured to cause the client computer to issue a request to reset the connection. The acknowledgement is configured not to affect the establishment of the network connection with the server computer. The mitigation service can compare the details of the reset request with the request to establish the network connection. If the details match, the mitigation service can forward the request to establish the network connection to the server computer.

Abstract: Systems and methods that may be implemented to provide a plug-in architecture framework to allow extension of server management functionalities in a unified extension firmware interface (“UEFI”) environment using available remote access controller memory space. The disclosed systems and methods may be implemented to provide a hardware and software interface to allow use of a plug-in framework in the embedded system management that may be run under the BIOS firmware and the UEFI environment. The disclosed systems and methods may also be implemented to provide a server management architecture that may be modified and enhanced over time, and/or that may also be employed to extend availability of the server management framework to third parties, as well as to extend support to original equipment manufacturer (“OEM”) servers.

Abstract: Systems and methods that may be implemented to provide a plug-in architecture framework to allow extension of server management functionalities in a unified extension firmware interface (“UEFI”) environment using available remote access controller memory space. The disclosed systems and methods may be implemented to provide a hardware and software interface to allow use of a plug-in framework in the embedded system management that may be run under the BIOS firmware and the UEFI environment. The disclosed systems and methods may also be implemented to provide a server management architecture that may be modified and enhanced over time, and/or that may also be employed to extend availability of the server management framework to third parties, as well as to extend support to original equipment manufacturer (“OEM”) servers.