Patents by Inventor Sanjeev Kumar Biswas

Sanjeev Kumar Biswas has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11281627
    Abstract: When a customer-support ticket is created or updated in an online customer-support system, the system applies a set of triggers, which modify the ticket based on business rules, to the ticket, wherein each trigger performs actions that modify the ticket when conditions for parameters associated with the ticket are satisfied. During this process, the system evaluates condition nodes in condition graphs for the set of triggers, wherein a condition graph for a trigger is a directed graph comprised of condition nodes that specify conditions on one or more parameters associated with the ticket. During this evaluation, if a valid path through a condition graph comprising satisfied condition nodes is discovered, the system fires a trigger associated with the condition graph. Also, while evaluating the condition nodes, the system performs one or more range-searching operations to quickly evaluate conditions for frequently occurring parameters in the condition graphs.
    Type: Grant
    Filed: December 23, 2020
    Date of Patent: March 22, 2022
    Assignee: Zendesk, Inc.
    Inventors: Sanjeev Kumar Biswas, Vancheswaran Koduvayur Ananthanarayanan
  • Publication number: 20220021591
    Abstract: The disclosed embodiments provide a system that automatically updates a customer-support ticket in an online customer-support system. When the customer-support ticket is created or updated, the system applies a set of triggers, which modify the ticket based on business rules, wherein each trigger performs actions that modify the ticket when conditions for parameters associated with the ticket are satisfied. When applying a trigger to the ticket, the system evaluates the conditions for the trigger by evaluating an associated condition graph, which is a directed graph comprised of condition nodes, wherein each condition node specifies conditions on parameters associated with the ticket. During this evaluation, if a valid path through the condition graph is discovered, which comprises a sequence of satisfied condition nodes from the root node to a null node, the system fires the trigger, which involves performing actions associated with the trigger to update the ticket.
    Type: Application
    Filed: July 17, 2020
    Publication date: January 20, 2022
    Applicant: Zendesk, Inc.
    Inventors: Sanjeev Kumar Biswas, Vancheswaran Koduvayur Ananthanarayanan
  • Publication number: 20220019556
    Abstract: When a customer-support ticket is created or updated in an online customer-support system, the system applies a set of triggers, which modify the ticket based on business rules, to the ticket, wherein each trigger performs actions that modify the ticket when conditions for parameters associated with the ticket are satisfied. During this process, the system evaluates condition nodes in condition graphs for the set of triggers, wherein a condition graph for a trigger is a directed graph comprised of condition nodes that specify conditions on one or more parameters associated with the ticket. During this evaluation, if a valid path through a condition graph comprising satisfied condition nodes is discovered, the system fires a trigger associated with the condition graph. Also, while evaluating the condition nodes, the system performs one or more range-searching operations to quickly evaluate conditions for frequently occurring parameters in the condition graphs.
    Type: Application
    Filed: December 23, 2020
    Publication date: January 20, 2022
    Applicant: Zendesk, Inc.
    Inventors: Sanjeev Kumar Biswas, Vancheswaran Koduvayur Ananthanarayanan
  • Patent number: 11030388
    Abstract: Live text glyph modification is described. A content processing system receives a selection input to select a glyph via a user interface of a content editing application. Responsive to this selection, the content processing system generates an outline of the glyph's geometry and enables modification of the outline relative to left-bearing, right-bearing, and baseline positions for the glyph, which define the glyph's position relative to other glyphs of the text content. Using the modified outline, the content processing system generates a modified glyph, which may be stored in a global storage resource and added to a stylistic set for the font type of the original glyph. This enables the content processing system to generate and store modified glyph geometries that can be readily interchanged with original glyph geometries during the creation of text content—without destroying the ability to edit the text content using conventional text editing tools.
    Type: Grant
    Filed: September 25, 2018
    Date of Patent: June 8, 2021
    Assignee: Adobe Inc.
    Inventors: Praveen Kumar Dhanuka, Sanjeev Kumar Biswas, Neeraj Nandkeolyar
  • Publication number: 20210141826
    Abstract: Approaches are described for shape-based graphics search. Each graphics object of a set of graphics objects is analyzed. The analyzing includes determining an outline of the graphics object from graphics data that forms the graphics object. The outline of the graphics object is sampled resulting in sampled points that capture the outline of the graphics object. A shape descriptor of the graphics object is determined which captures local and global geometric properties of the sampled points. Search results of a search query are determined based on a comparison between a shape descriptor of a user identified graphics object and the shape descriptor of at least one graphics object of the set of graphics objects. At least one of the search results can be presented on a user device associated with the search query.
    Type: Application
    Filed: December 16, 2020
    Publication date: May 13, 2021
    Applicant: ADOBE INC.
    Inventor: SANJEEV KUMAR BISWAS
  • Publication number: 20210142363
    Abstract: Techniques are disclosed for managing delivery of content and tracking the same via audio cues. For example, a client computing device may monitor ambient sound for audio that matches audio sampled from broadcast content. In response to detecting matching audio, the client computing device transmits tracking data to a centralized content server. The content server records the tracking information and evaluates whether the matching audio was detected within a geographic area associated with the broadcast content. If so, the content server executes additional actions including transmitting supplemental content to the client computing device and/or updating summary level metrics that indicate receptions of broadcast content within target geographic locations.
    Type: Application
    Filed: January 25, 2021
    Publication date: May 13, 2021
    Applicant: Adobe Inc.
    Inventor: Sanjeev Kumar Biswas
  • Patent number: 10922720
    Abstract: Techniques are disclosed for managing delivery of content and tracking the same via audio cues. For example, a client computing device may monitor ambient sound for audio that matches audio sampled from broadcast content. In response to detecting matching audio, the client computing device transmits tracking data to a centralized content server. The content server records the tracking information and evaluates whether the matching audio was detected within a geographic area associated with the broadcast content. If so, the content server executes additional actions including transmitting supplemental content to the client computing device and/or updating summary level metrics that indicate receptions of broadcast content within target geographic locations.
    Type: Grant
    Filed: January 11, 2017
    Date of Patent: February 16, 2021
    Assignee: Adobe Inc.
    Inventor: Sanjeev Kumar Biswas
  • Patent number: 10922859
    Abstract: Vector art object deformation techniques applied to digital images by vector art rendering system of a computing device are described. The vector art rendering system is configured to deform vector art objects associated with anchor points within a digital image based solely on the movement of the anchor points. Moreover, the vector art rendering system is also configured to adjust anchor points associated with vector art objects within a digital image based solely on the movement of the vector art objects. Techniques are also described that facilitate the automatic association of path segment and vector art objects to anchor points that possess multiple preexisting vector art object associations.
    Type: Grant
    Filed: October 15, 2018
    Date of Patent: February 16, 2021
    Assignee: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Ankit Aggarwal, Rajeev Kumar, Sunny Ladkani
  • Patent number: 10902053
    Abstract: Approaches are described for shape-based graphics search. Each graphics object of a set of graphics objects is analyzed. The analyzing includes determining an outline of the graphics object from graphics data that forms the graphics object. The outline of the graphics object is sampled resulting in sampled points that capture the outline of the graphics object. A shape descriptor of the graphics object is determined which captures local and global geometric properties of the sampled points. Search results of a search query are determined based on a comparison between a shape descriptor of a user identified graphics object and the shape descriptor of at least one graphics object of the set of graphics objects. At least one of the search results can be presented on a user device associated with the search query.
    Type: Grant
    Filed: December 21, 2017
    Date of Patent: January 26, 2021
    Assignee: ADOBE INC.
    Inventor: Sanjeev Kumar Biswas
  • Patent number: 10885444
    Abstract: Application tool recommendations are described. Initially, application usage data is captured indicating tools used and actions performed by existing users of an application. This application usage data is converted into human-readable words describing the tools used and actions performed. This allows natural language processing techniques to be applied to the converted data. Through natural language processing, importance scores for the tools and actions can be computed and tasks performed with the application determined. The natural language processing techniques are also used to build task prediction models based on the importance scores and determined tasks. These task prediction models indicate probabilities of the determined tasks to be next performed by a current application user. A task having the highest probability of being next performed is predicted as the next task. Tool recommendations associated with the predicted next task are then presented to aid the user with the predicted next task.
    Type: Grant
    Filed: March 10, 2017
    Date of Patent: January 5, 2021
    Assignee: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Palash Chauhan, Naman Jain, Aditya Gupta
  • Patent number: 10783396
    Abstract: The present disclosure includes systems, methods, and non-transitory computer readable media that efficiently and accurately identify matching designs and sub-shapes across one or more digital canvases in order to provide one or more development tools for rapid and efficient editing of the digital canvases. In particular, one or more embodiments utilize a transformation-agnostic method of identifying matching designs and sub-shapes between multiple digital canvases. Furthermore, in response to identifying a set of matching designs or sub-shapes, one or more embodiments generate a mapping between the matching designs or sub-shapes. Utilizing this mapping, one or more embodiments provide various tools that enable rapid and efficient development of robust digital canvases, while minimizing system storage burdens.
    Type: Grant
    Filed: May 16, 2018
    Date of Patent: September 22, 2020
    Assignee: ADOBE INC.
    Inventors: Sanjeev Kumar Biswas, Praveen Kumar Dhanuka
  • Patent number: 10769356
    Abstract: Techniques are provided for synchronizing comments between a platform-dependent source document and a platform-independent shared document created from the source document. The shared document can accept feedback, edits, annotations, and other comments (all generally referred to herein as comments) from a variety of platforms and collaborators. The comments entered in the shared document automatically become part of, or otherwise become visible from, the source document. In an embodiment, the techniques are implemented as a computer-driven methodology that includes creating a logical link between the source and shared documents. This link is based on unique IDs of the respective documents, and is used to determine that reviewer comments have been made in the shared document. In response to the source document being open on a given source tool, periodic polling for reviewer comments is carried out and any new comments made in the shared document are displayed in the source tool.
    Type: Grant
    Filed: March 3, 2017
    Date of Patent: September 8, 2020
    Assignee: Adobe Inc.
    Inventor: Sanjeev Kumar Biswas
  • Publication number: 20200267240
    Abstract: A client device is tracked over a period of time using “refresh tokens” that are exchanged in conjunction with routine client-server communications. Each communication cycle between client and server includes a refresh token that is recorded at the server. The recorded refresh tokens are mapped to both server- and client-generated device identifiers. As communications between client and server occur, a chain of tokens, one for each communication cycle, is progressively recorded at the server. If the server receives a token that is outdated with respect to that which is otherwise expected based on the progression of the recorded chain, this suggests that the received communication was transmitted from a device that is a clone of another client device. A more robust device identification framework is therefore achieved by using a combination of device identifiers and tokens exchanged between client and server.
    Type: Application
    Filed: May 4, 2020
    Publication date: August 20, 2020
    Applicant: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Mayank Goyal, Sharad Srivastava
  • Patent number: 10713417
    Abstract: Techniques and systems are described for contextually filtering font styles. Techniques include identifying font features as filtering parameters to be applied to filter available font styles. The font features are identified automatically in a selected text and/or via user input. Additionally or alternatively, techniques include identifying font attributes as filtering parameters to be applied to filter available font styles. The font attributes are identified automatically in a selected text and/or via user input. After filtering, candidate font styles are presented to a user for selection.
    Type: Grant
    Filed: April 17, 2017
    Date of Patent: July 14, 2020
    Assignee: Adobe Inc.
    Inventors: Praveen Kumar Dhanuka, Sanjeev Kumar Biswas, Amit Gaurav, Ankur Murarka
  • Patent number: 10652365
    Abstract: A client device is tracked over a period of time using “refresh tokens” that are exchanged in conjunction with routine client-server communications. Each communication cycle between client and server includes a refresh token that is recorded at the server. The recorded refresh tokens are mapped to both server- and client-generated device identifiers. As communications between client and server occur, a chain of tokens, one for each communication cycle, is progressively recorded at the server. If the server receives a token that is outdated with respect to that which is otherwise expected based on the progression of the recorded chain, this suggests that the received communication was transmitted from a device that is a clone of another client device. A more robust device identification framework is therefore achieved by using a combination of device identifiers and tokens exchanged between client and server.
    Type: Grant
    Filed: January 6, 2016
    Date of Patent: May 12, 2020
    Assignee: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Mayank Goyal, Sharad Srivastava
  • Publication number: 20200118309
    Abstract: Vector art object deformation techniques applied to digital images by vector art rendering system of a computing device are described. The vector art rendering system is configured to deform vector art objects associated with anchor points within a digital image based solely on the movement of the anchor points. Moreover, the vector art rendering system is also configured to adjust anchor points associated with vector art objects within a digital image based solely on the movement of the vector art objects. Techniques are also described that facilitate the automatic association of path segment and vector art objects to anchor points that possess multiple preexisting vector art object associations.
    Type: Application
    Filed: October 15, 2018
    Publication date: April 16, 2020
    Applicant: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Ankit Aggarwal, Rajeev Kumar, Sunny Ladkani
  • Publication number: 20200097525
    Abstract: Live text glyph modification is described. A content processing system receives a selection input to select a glyph via a user interface of a content editing application. Responsive to this selection, the content processing system generates an outline of the glyph's geometry and enables modification of the outline relative to left-bearing, right-bearing, and baseline positions for the glyph, which define the glyph's position relative to other glyphs of the text content. Using the modified outline, the content processing system generates a modified glyph, which may be stored in a global storage resource and added to a stylistic set for the font type of the original glyph. This enables the content processing system to generate and store modified glyph geometries that can be readily interchanged with original glyph geometries during the creation of text content—without destroying the ability to edit the text content using conventional text editing tools.
    Type: Application
    Filed: September 25, 2018
    Publication date: March 26, 2020
    Applicant: Adobe Inc.
    Inventors: Praveen Kumar Dhanuka, Sanjeev Kumar Biswas, Neeraj Nandkeolyar
  • Patent number: 10521841
    Abstract: A computer implemented method and apparatus for integrating e-commerce providers with third-party vendors. The method comprises receiving an order from one vendor of a plurality of vendors, wherein the order comprises a vendor identification, a fulfillment identification, and a vendor stock keeping unit (SKU), and wherein a plurality of the vendors each has a unique communication protocol; mapping the fulfillment identification to a user identification (userID) known to a provider; mapping the vendor SKU to a provider SKU; generating a provisioning call responsive to the mapping; and provisioning the SKU for the userID in a database of the provider in response to the provisioning call.
    Type: Grant
    Filed: April 22, 2013
    Date of Patent: December 31, 2019
    Assignee: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Daniel Carl Brotsky, Shyama Prasad Padhi
  • Publication number: 20190354793
    Abstract: The present disclosure includes systems, methods, and non-transitory computer readable media that efficiently and accurately identify matching designs and sub-shapes across one or more digital canvases in order to provide one or more development tools for rapid and efficient editing of the digital canvases. In particular, one or more embodiments utilize a transformation-agnostic method of identifying matching designs and sub-shapes between multiple digital canvases. Furthermore, in response to identifying a set of matching designs or sub-shapes, one or more embodiments generate a mapping between the matching designs or sub-shapes. Utilizing this mapping, one or more embodiments provide various tools that enable rapid and efficient development of robust digital canvases, while minimizing system storage burdens.
    Type: Application
    Filed: May 16, 2018
    Publication date: November 21, 2019
    Inventors: Sanjeev Kumar Biswas, Praveen Kumar Dhanuka
  • Patent number: 10410247
    Abstract: Audio sampling and user profile generation of advertisement control techniques are described. In one or more implementations, in a digital environment in which advertisements are dynamically selected for output and consumption by a user, a method is utilized to generate a user profile by one or more computing devices that serves as a basis for this dynamic selection. The method includes generating the user profile based on monitored consumption of content by a user, the consumption monitored through capture of audio data output in an environment of a user and identification of the audio data through comparison of hash values calculated from the captured audio data. The method also includes determining suitability of one or more of a plurality of advertisements for output to and consumption by the user based on the generated user profile and controlling output of the one or more of the plurality of advertisements to the user based on the determined suitability.
    Type: Grant
    Filed: January 15, 2015
    Date of Patent: September 10, 2019
    Assignee: Adobe Inc.
    Inventors: Sanjeev Kumar Biswas, Charat Maheshwari