Patents by Inventor Sankara Narayanan K. VENKATARAMAN

Sankara Narayanan K. VENKATARAMAN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for providing contextual assistance for contact center applications
    Patent number: 11582346
    Abstract: A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.
    Type: Grant
    Filed: June 28, 2021
    Date of Patent: February 14, 2023
    Assignee: UiPath, Inc.
    Inventors: Palak Kadakia, Anastasia Paushkina, Wei Si, Sankara Narayanan K. Venkataraman, Justin Marks
  • SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL ASSISTANCE FOR CONTACT CENTER APPLICATIONS
    Publication number: 20210329128
    Abstract: A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.
    Type: Application
    Filed: June 28, 2021
    Publication date: October 21, 2021
    Applicant: UiPath, Inc.
    Inventors: Palak KADAKIA, Anastasia PAUSHKINA, Wei SI, Sankara Narayanan K. VENKATARAMAN, Justin MARKS
  • System and method for providing contextual assistance for contact center applications
    Patent number: 11082561
    Abstract: A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.
    Type: Grant
    Filed: February 4, 2020
    Date of Patent: August 3, 2021
    Assignee: UiPath, Inc.
    Inventors: Palak Kadakia, Anastasia Paushkina, Wei Si, Sankara Narayanan K. Venkataraman, Justin Marks
  • SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL ASSISTANCE FOR CONTACT CENTER APPLICATIONS
    Publication number: 20210185173
    Abstract: A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.
    Type: Application
    Filed: February 4, 2020
    Publication date: June 17, 2021
    Applicant: UiPath, Inc.
    Inventors: Palak KADAKIA, Anastasia PAUSHKINA, Wei SI, Sankara Narayanan K. VENKATARAMAN, Justin MARKS