Patents by Inventor Sanket Rege

Sanket Rege has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ISSUE REPORTING BY A RECEIVING DEVICE
    Publication number: 20210235155
    Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.
    Type: Application
    Filed: April 12, 2021
    Publication date: July 29, 2021
    Inventor: Sanket Rege
  • Issue reporting by a receiving device
    Patent number: 10979765
    Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.
    Type: Grant
    Filed: December 31, 2018
    Date of Patent: April 13, 2021
    Assignee: DISH Network L.L.C.
    Inventor: Sanket Rege
  • ISSUE REPORTING BY A RECEIVING DEVICE
    Publication number: 20200213665
    Abstract: A technique is described for improved issue reporting by a receiving device such as a set-top boxes for satellite and cable television services. In an example embodiment, the receiving device generates an issue report based on internal operational logs, captured screens and/or video of a visual output, and a recording of the user's voice that includes a description of the issue they are experiencing. This issue report can be generated as an object file that can then be transmitted, via a communications network, to an issue reporting platform for processing, for example, by a technical support representative or an automated troubleshooting system.
    Type: Application
    Filed: December 31, 2018
    Publication date: July 2, 2020
    Inventor: Sanket Rege