Patents by Inventor Sanooj P. S.

Sanooj P. S. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR REMOTELY DIAGNOSING AND REPAIRING A COMPUTING DEVICE
    Publication number: 20210342217
    Abstract: A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.
    Type: Application
    Filed: July 15, 2021
    Publication date: November 4, 2021
    Applicant: Sutherland Global Services, Inc.
    Inventors: Balamurugan Balasubramanian, Naveen Kumaresan, Sanooj P S, Venkatesh Madhavan
  • System and method for remotely diagnosing and repairing a computing device
    Patent number: 11132250
    Abstract: A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.
    Type: Grant
    Filed: October 18, 2013
    Date of Patent: September 28, 2021
    Assignee: Sutherland Global Services, Inc.
    Inventors: Balamurugan Balasubramanian, Naveen Kumaresan, Sanooj P S, Venkatesh Madhavan
  • SYSTEM AND METHOD FOR REMOTELY DIAGNOSING AND REPAIRING A COMPUTING DEVICE
    Publication number: 20150261598
    Abstract: A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.
    Type: Application
    Filed: October 18, 2013
    Publication date: September 17, 2015
    Applicant: Sutherland Global Services, Inc.
    Inventors: Balamurugan Balasubramanian, Naveen Kumaresan, Sanooj P. S., Venkatesh Madhavan