Abstract: An electronic chronicling method and system that automatically captures, stores, and organizes various aspects of business processes in real-time. The system allows different role players to analyze, mine, and share selected performance metrics of business processes in the context of various measures involved, including users, systems, applications, processes, etc. The system enables users to analyze and utilize sortable performance metrics with varying degrees of specificity and detail. This analysis and utilization provides an efficient means for the real-time streamlining and optimization of business processes.

Abstract: Exemplary embodiments provide a computer implemented method, system and computer usable program code for automatically generating executable components from a process model. An input is received, wherein the input comprises a model that describes activities that needs to be performed as part of a business operation, a sequencing of the activities, and input and output data of the activities, forming a process model. A model of a set of connected business artifacts based on the process model, forming a business operation model, is generated. The business operation model is saved. The business operation model is displayed to a user. Executable components definitions based on the business operation model are generated.

Abstract: A method and apparatus for provisioning customized information technology (IT) service workflows based on selection and concatenation. The method and apparatus matches tasks required to fulfill service requests to existing models and creates alternative service models to perform similar requests. The method and apparatus enables the development of customized run-time workflow and service task artifacts in response to information technology (IT) service requests based on selection and concatenation such that known and alternative workflows are quickly and reliably provisioned. The customized workflows are also compliant with process optimization methods such as Lean Six Sigma, Kaizen and others.

Abstract: A method and system for representing one or more families of existing processes in a composite abstraction such that process improvement techniques can be implemented in a more scalable manner. The invention enables abstracting a set of pre-defined process models into a composite model that represents sufficient operational details while being compliant with process improvement techniques such as, but not limited to, Lean Six Sigma, Kaizen, and others (collectively “lean” techniques). The invention provides the ability to flexibly represent the operational and lean-related information in varied abstraction levels at different stages of the process as and when necessary. The invention provides the ability to dynamically generate and represent process models based on user-selected defining characteristics (or attributes) used for process “family” formation.

Abstract: Exemplary embodiments provide a computer implemented method, system and computer usable program code for automatically generating executable components from a process model. An input is received, wherein the input comprises a model that describes activities that needs to be performed as part of a business operation, a sequencing of the activities, and input and output data of the activities, forming a process model. A model of a set of connected business artifacts based on the process model, forming a business operation model, is generated. The business operation model is saved. The business operation model is displayed to a user. Executable components definitions based on the business operation model are generated.

Abstract: An electronic chronicling method and system that automatically captures, stores, and organizes various aspects of business processes in real-time. The system allows different role players to analyze, mine, and share selected performance metrics of business processes in the context of various measures involved, including users, systems, applications, processes, etc. The system enables users to analyze and utilize sortable performance metrics with varying degrees of specificity and detail. This analysis and utilization provides an efficient means for the real-time streamlining and optimization of business processes.

Abstract: Disclosed is an apparatus and method for organizing a capacity planning system. The method includes receiving resource model data from a domain knowledge, receiving generic resource definitions from the domain knowledge, developing a service delivery center capacity model based upon the domain knowledge and other data. The method further includes implementing a capacity management platform to execute a capacity plan for processing the capacity management.

Abstract: A system and method for one entity to have a collaboration model for guiding the interaction with any number of entities to standardize that interaction. The collaboration model in at least one embodiment includes at least one conversation model that provides the mapping of actions to system/application of other entities to facilitate the interaction. In at least one embodiment, when aspects of one collaboration model are used in other collaboration models, then the particular conversation model is associated with the new collaboration model.

Abstract: Disclosed is an apparatus and method for implementing a repository of services. One embodiment describes a method consisting of defining a plurality of atomic services, providing at least one service composition from the definition of the plurality of atomic services, and combining at least one atomic service associated with the at least one service composition with a service plan. The method further consists of providing a service plan that describes the control and data flow between the at least one of the plurality of atomic services and the at least one service composition.

Abstract: Disclosed is an apparatus and method for organizing a service request processing system. The method includes receiving operational model data from domain knowledge, receiving business performance model data from said domain knowledge, developing a solution model based upon said domain knowledge and other data, and implementing a service delivery platform to execute a service request for processing said service request.

Abstract: A method, apparatus and computer readable medium for identifying and partitioning atomic services in an information technology (IT) environment are included within the invention. More specifically, the invention provides a method and system for identifying service boundaries and partitioning services into atomic services based on the services boundaries. In order to more efficiently provide services in an IT environment, this invention in at least one embodiment utilizes a method of partitioning services into atomic services based on natural services boundaries such that those atomic services may be standardized and reused as needed.