Abstract: Novel tools and techniques are provided for implementing fallout identification, management, and resolution using a fallout management engine (“FAME”). In various embodiments, a computing system may analyze a first set of data to identify characteristics of fallout, based on a learning model, wherein fallout may comprise at least one of blockage, break, and/or disruption in a service order workflow of an ordering and provisioning system. The computing system may analyze the identified characteristics of fallout with respect to the at least one of service order workflow, business logic, and/or business rules, to perform one or more tasks including identifying patterns or signatures of a fallout event, identifying root causes of the fallout event, and/or generating a dynamic prioritization map for resolving the fallout event, and/or the like. The computing system may generate and send one or more recommendations regarding the identified fallout event based on the one or more tasks.

Abstract: Novel tools and techniques are provided for implementing pattern identification for incident prediction and resolution. In various embodiments, a computing system may receive a set of data associated with a service provided by a service provider, the set of data including current data and historical data associated with the service. The computing system may analyze the historical data to generate baselining data associated with the service based on a prediction model, may analyze the current data compared with the baselining data to identify one or more issues associated with the service, and may analyze the identified one or more issues to perform predictions and to determine which issues require redressal and which issues can be left without redressal, based on the predictions. The computing system may generate and send one or more recommendations regarding which issues require redressal and which issues can be left without redressal.

Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.

Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.

Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.

Abstract: Novel tools and techniques might be provide for implementing message-driven data updates. In some embodiments, a server might generate linear (e.g., short message service (“SMS”)) message(s) containing data updates, and might send the linear message(s) to a user device over a linear messaging communications network. The user device might receive the linear message containing data updates, and might divert, based on the format of the linear message, the linear message, from a queue of regular (i.e., message only) linear messages that are displayed to a user, to a translator device or application programming interface (“API”). The translator or API might parse the data updates in the linear message (in some cases, combining data updates in multiple linear messages, decrypting data updates, and/or the like) to generate data updates in data format, which are then relayed to one or more identified applications running on the user device for updating these applications.

Abstract: Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.

Abstract: Novel tools and techniques that offer more robust solutions for application service management. Some such solutions provide a service management framework for managing a software application. In some cases, the framework can include multiple tools to detect and/or remedy application problems at a variety of different levels. In another aspect, some solutions can define multiple application lifecycle phases, ranging from minor impairment to catastrophic failure. For each of such phases, the service management framework can define one or more diagnostic criteria and/or one or more corrective actions that can be taken to remedy a suboptimal condition of the application.