Abstract: A conversation support framework supports long running human interactions with conversation-enabled applications installed at remote locations. The conversation support may be provided for a user's personal computer (PC) or personal digital assistant (PDA), either as a “thick” or “thin” client implementation. The framework includes conversation support communicating with a browser installed on the user PC or PDA to support the user's side of a conversation with the conversation-enabled applications. Presentation support communicates with the browser to show the user a state of the conversation and options for selection by the user. The user selects an available option and fills in message content that conforms with the conversation policy in use by the conversation-enabled applications.

Abstract: An interactive tooling framework accepts multimodal input, including voice input, and responds with multimodal output, including synthesized voice output, to guide a user in progressively creating the business model. The business analyst starts by selecting the type of model he or she wants to create. The system then engages analyst in a (potentially long running) conversation where appropriate input is solicited from the analyst at different steps of creating the model.