Abstract: An offline to online booking of a street-hailed vehicle by a passenger includes scanning a quick response (QR) code or a near-field communication (NFC) sticker associated with the street-hailed vehicle. Based on the scanning, QR or NFC information is retrieved from the QR code or the NFC sticker, respectively. The QR or NFC information is further processed to determine an availability of the street-hailed vehicle for allocation to the passenger. The street-hailed vehicle is further allocated to the passenger based on successful conversion of the offline to online booking of the street-hailed vehicle. A driver of the street-hailed vehicle transports the passenger from a current location to a destination location based on the allocation.

Abstract: A CRM system is provided having a rules engine to process sales program rules. One or more sales programs are processed in a CRM system by obtaining one or more sales program rules defining the one or more sales programs; and applying the one or more sales program rules to a rules engine in the CRM system to determine if the one or more sales programs are applicable by accessing one or more of enterprise data and external commercial data. The sales program rules are optionally entered into the rules engine using a graphical user interface. The sales program rules can also be updated using the graphical user interface. The sales program rules comprise, for example, time-based conditions to enforce time restrictions of a given sales program and/or one or more collaborative filters.