Abstract: The present subject matter discloses system and method for generating an automated customized report in service delivery environment. Data is received from plurality of sources, wherein the data is associated to a plurality of activities being performed corresponding to one or more services defined by a service level agreement (SLA). Subset of data is fetched, from the data, corresponding to a set of activities. Further, one or more metrics is computed based on the subset of data. Further, the system analyze whether the set of activities are complying with the SLA based on the one or more metrics computed. Further, a report is generated based on the aforementioned analysis. The report generated is customized in a predefined format defined as per the SLA. The report generated is transmitted to a plurality of devices, of a plurality of concerned members, associated with the report.