Abstract: Disclosed is a comprehensive business-client networking tool designed for any entity with a large consumer base seeking to manage customer experience in order to retain them. All customers and employees of the entity may be members of the entity's online community. Each member may have a landing page or “wall” provided online by a secure site, which may present the member's profile, all vendor products owned by the client and a history of any associated services performed by the entity. The customer can communicate via text messaging with the dealership employees that have previously worked with them. Specific messages can be posted on the employee' wall by customers. Customer messages may also be posted on walls of other customer members with common interests, when the entity permits such interactions. These and other disclosed features supplant the need for complex advertisements and campaigning by business entities to their existing consumer base.

Abstract: Disclosed is a comprehensive business-client networking tool designed for any entity with a large consumer base. All customers and employees of the entity may be members of the entity's online community. Each member may have a landing page or “wall” provided online by a secure site, which may present the member's profile, all vendor products owned by the client and a history of any associated services performed by the entity. The customer can communicate via text messaging with the dealership employees that have previously worked with them. Specific messages can be posted on the employee' wall by customers. Customer messages may also be posted on walls of other customer members with common interests, when the entity permits such interactions. These and other disclosed features supplant the need for complex advertisements and campaigning by business entities to their existing consumer base.