Abstract: Systems and methods are provided herein for enabling a computing system to search and interact with service records containing natural language text to aid in the analysis of those records by: displaying in a user interface an image of a complex system; receiving, from the user interface, a high-level selection of criteria of the complex system; querying issue maps associated with individual natural language service records of a corpus of natural language service records based on the high-level selection, wherein the issue maps specify at least one term related to the complex system and a location on the complex system associated with the at least one term; and returning at least one issue map, wherein the at least one issue map returned specifies a term or location correlated to the criteria of the complex system indicated by the high-level selection.

Abstract: Systems and methods are provided herein for enabling a computing system to search and interact with service records containing natural language text to aid in the analysis of those records by: displaying in a user interface an image of a complex system; receiving, from the user interface, a high-level selection of criteria of the complex system; querying issue maps associated with individual natural language service records of a corpus of natural language service records based on the high-level selection, wherein the issue maps specify at least one term related to the complex system and a location on the complex system associated with the at least one term; and returning at least one issue map, wherein the at least one issue map returned specifies a term or location correlated to the criteria of the complex system indicated by the high-level selection.

Abstract: Systems and methods are provide herein for enabling a computing system to search and interact with service records containing natural language text to aid in the analysis of those records by: clustering terms in natural language service records of a corpus of natural language service records related to a complex system based on term definitions in a knowledgebase; associating, based on a definition for the complex system that includes a coordinate system that describes the complex system, the clustered terms with the coordinate system for the complex system; generating an issue map for a given natural language service record of the corpus, wherein the issue map identifies the clustered terms in the given natural language service record and associated locations for the clustered terms according to the coordinate system for the complex system; and associating the issue map to the given natural language service record of the corpus.

Abstract: Systems and methods are provide herein for enabling a computing system to search and interact with service records containing natural language text to aid in the analysis of those records by: clustering terms in natural language service records of a corpus of natural language service records related to a complex system based on term definitions in a knowledgebase; associating, based on a definition for the complex system that includes a coordinate system that describes the complex system, the clustered terms with the coordinate system for the complex system; generating an issue map for a given natural language service record of the corpus, wherein the issue map identifies the clustered terms in the given natural language service record and associated locations for the clustered terms according to the coordinate system for the complex system; and associating the issue map to the given natural language service record of the corpus.