Abstract: Systems, methods and apparatus are provided for an end to end control automation workflow using a distributed network. The data segregation layer may assimilate data from a variety of enterprise sources. A trust engine may validate the data from enterprise sources against enterprise security standards. The system may use a distributed network to validate the data from the various sources and populate a distributed hash table. The distributed network may be a Holochain® framework. The system may include an automation layer that uses robotic processing automation scripts to validate data against a system of record and flag exceptions. The automation layer may provide data to a user interface layer. The user interface may include an interactive dashboard for presenting a range of detailed reports.

Abstract: Systems, methods and apparatus are provided for an end to end control automation workflow using a distributed network. The data segregation layer may assimilate data from a variety of enterprise sources. A trust engine may validate the data from enterprise sources against enterprise security standards. The system may use a distributed network to validate the data from the various sources and populate a distributed hash table. The distributed network may be a Holochain® framework. The system may include an automation layer that uses robotic processing automation scripts to validate data against a system of record and flag exceptions. The automation layer may provide data to a user interface layer. The user interface may include an interactive dashboard for presenting a range of detailed reports.

Abstract: An end-to-end, centralized and globally-accessible platform for work assignment input, allocation, performance and tracking is herein described. The platform is configured to improve operational and quality assurance effectiveness and efficiency through automated work allocation, performance tracking and reporting. The end-to-end approach accounts for work assignment input, work assignment allocation, work assignment processing and quality assessment and assurance of the completed work assignments. In addition, both automated and manual work assignment allocations from both an operation (i.e., work input and allocation) perspective, as well as, a quality assurance perspective are possible.

Abstract: Systems, apparatus, and computer program products provide for a comprehensive quality assurance platform for automatically assessing the quality of work performance of associates. The described quality assurance system/module that can be implemented in conjunction with the work allocation system described herein or the system can operate as a standalone quality assurance system/module. The quality assurance system provides for automated collection and tracking of quality metrics and automated quality calibrations (i.e., automated and random selection of work assignment/transactions for comparison to standards). Additionally, the quality assurance system provides for validating the quality assurance work by random sampling and quality assurance assessment of the auditor's work and an associate improvement plan, whereby quality assurance metrics may be systematically adjusted and/or sampling sizes increased for associates with quality scores that dictate a need for improvement.

Abstract: Systems, apparatus, and computer program products provide real-time access to seating/work station information, including seat allocations/assignments and seat availability. Users are provided the ability to request a seat for allocation and to receive confirmation of the seat allocation/assignment in real-time. The automated nature of the present invention eliminates seat request/allocation duplication caused by multiple managers individually requesting seats manually and, in doing so, eliminates the resulting rework associated with duplicate requests/allocations. Moreover, the real-time functionality of the present invention reduces or eliminates the need to consolidate allocation requests and updates. In addition, the real-time view of seat allocations provides for instantaneous and up-to-the-minute analysis, data and reporting, which results in more timely decisions regarding seat allocations.