Patents by Inventor Satheeskumar S

Satheeskumar S has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent communication channel determination
    Patent number: 11423413
    Abstract: In response to detecting that a user of a service provider requires assistance, a computer system determines a predicted user intent associated with the user based on monitoring activity associated with the user, and further determines that a first communication channel corresponds to the determined predicted user intent and causes a communication to be initiated with the user utilizing the first communication channel. The computer system determines a user-initiated intent based on analyzing input received from the user, and based on the user-initiated intent, determines if the user-initiated intent corresponds to the predicted user intent. In response to determining that the user-initiated intent does not correspond to the predicted user intent, the computer system determines that a second communication channel corresponds to the user-initiated intent and causes the communication with the user to be switched to the second communication channel.
    Type: Grant
    Filed: May 10, 2019
    Date of Patent: August 23, 2022
    Assignee: PAYPAL, INC.
    Inventors: Shivam Pandey, Ajay Bose Anchalassery Chandrabose, Satheeskumar S
  • INTELLIGENT COMMUNICATION CHANNEL DETERMINATION
    Publication number: 20200356999
    Abstract: In response to detecting that a user of a service provider requires assistance, a computer system determines a predicted user intent associated with the user based on monitoring activity associated with the user, and further determines that a first communication channel corresponds to the determined predicted user intent and causes a communication to be initiated with the user utilizing the first communication channel. The computer system determines a user-initiated intent based on analyzing input received from the user, and based on the user-initiated intent, determines if the user-initiated intent corresponds to the predicted user intent. In response to determining that the user-initiated intent does not correspond to the predicted user intent, the computer system determines that a second communication channel corresponds to the user-initiated intent and causes the communication with the user to be switched to the second communication channel.
    Type: Application
    Filed: May 10, 2019
    Publication date: November 12, 2020
    Inventors: Shivam Pandey, Ajay Bose Anchalassery Chandrabose, Satheeskumar S