Abstract: In one aspect, an example methodology implementing the disclosed techniques includes, in response to receipt at a call center of a call by a caller, generating a compatibility score for the caller, the compatibility score for the caller optimizes for caller satisfaction and potential upsell opportunities. The method also includes generating a compatibility score for individual agents available to handle the call, the compatibility score for the individual agents optimize for caller satisfaction and potential upsell opportunities. The method also includes matching the compatibility score for the caller to the compatibility scores for the individual agents and assigning an agent to the call based on the matching of the compatibility scores for the caller and the individual agents.

Abstract: A system and method palletize containers having electrical terminals for charging electronic devices packaged therein. First, a stacking pattern is determined on the basis of the sizes, shapes, and locations of electrical terminals on both the pallets and the containers to be stacked. These data may be read, for example, with a computer vision system that uses an articulating robotic arm, and may be encoded in a two-dimensional barcode on each pallet and/or container. Next, the robotic arm stacks the container so that its terminals make electrical contact with terminals on the pallet, or on a previously-stacked layer of containers. Then, the placement is tested to ensure that a good electrical connection exists vertically through the entire stack. Once the pallet is finalized, all electronic devices carried thereon may be simultaneously charged during transit or storage.

Abstract: Techniques are provided for storage system backup and de-duplication. In an example, a file system stores a plurality of files. These files can be grouped into smaller sets through a series of iterations, where a set of files is similar to each other. Then, files of a set of files can be directly compared for duplicate information relative to each other, one copy of this duplicate information can be stored, and other copies can be discarded.

Abstract: In one aspect, an example methodology implementing the disclosed techniques includes, in response to receipt at a call center of a call by a caller, generating a compatibility score for the caller, the compatibility score for the caller optimizes for caller satisfaction and potential upsell opportunities. The method also includes generating a compatibility score for individual agents available to handle the call, the compatibility score for the individual agents optimize for caller satisfaction and potential upsell opportunities. The method also includes matching the compatibility score for the caller to the compatibility scores for the individual agents and assigning an agent to the call based on the matching of the compatibility scores for the caller and the individual agents.

Abstract: Techniques are provided for storage system backup and de-duplication. In an example, a file system stores a plurality of files. These files can be grouped into smaller sets through a series of iterations, where a set of files is similar to each other. Then, files of a set of files can be directly compared for duplicate information relative to each other, one copy of this duplicate information can be stored, and other copies can be discarded.

Abstract: An activity sensing circuit includes an ammeter circuit configured to monitor a supply current drawn specifically by a webcam. A hardware trigger circuit receives a webcam supply current monitoring signal from the ammeter circuit, and detects when the webcam supply current monitoring signal indicates the supply current drawn specifically by the webcam exceeds a first threshold supply current level. In response to detection of the supply current exceeding the first threshold supply current level, the trigger circuit notifies an indicator circuit to provide a user-perceptible indication. The indicator circuit is immune to control by a processor of an information handling system of which it is part.

Abstract: An activity sensing circuit includes an ammeter circuit configured to monitor a supply current drawn specifically by a webcam. A hardware trigger circuit receives a webcam supply current monitoring signal from the ammeter circuit, and detects when the webcam supply current monitoring signal indicates the supply current drawn specifically by the webcam exceeds a first threshold supply current level. In response to detection of the supply current exceeding the first threshold supply current level, the trigger circuit notifies an indicator circuit to provide a user-perceptible indication. The indicator circuit is immune to control by a processor of an information handling system of which it is part.

Abstract: A container for an electronic device having a battery and a method of maintaining electrical charge in the battery are described. The container includes a cushioning material, such as molded expanded foam, to receive and secure the device (e.g. for shipping or storage) and to position its battery charging interface near a charging terminal within the container. The charging terminal itself cushions the device, and is electrically connected to charging terminals on the top and bottom of the container, such as a plate on the top and a pogo pin on the bottom. Connecting the charging terminals to a power source supplies power to the charging terminal, hence the battery charging interface of the device either via a physical contact or wireless power transfer. The container and method may be used to deliver the electronic device fully charged to an end user.

Abstract: Methods, apparatus, and processor-readable storage media for encryption using wavelet transformation are provided herein. An example computer-implemented method includes generating a modified item of cryptographic information by randomly incorporating one or more characters into a user-provided item of cryptographic information; converting the modified item of cryptographic information to a matrix code; creating multiple bands of data by applying wavelet transformation to the matrix code; generating one or more encrypted items of cryptographic information by converting a selected one of the multiple bands of data into a sequence of multiple characters by applying an encoding process to the selected band of data; and storing the encrypted items of cryptographic information in a database for use in authentication requests.

Abstract: A system and method palletize containers having electrical terminals for charging electronic devices packaged therein. First, a stacking pattern is determined on the basis of the sizes, shapes, and locations of electrical terminals on both the pallets and the containers to be stacked. These data may be read, for example, with a computer vision system that uses an articulating robotic arm, and may be encoded in a two-dimensional barcode on each pallet and/or container. Next, the robotic arm stacks the container so that its terminals make electrical contact with terminals on the pallet, or on a previously-stacked layer of containers. Then, the placement is tested to ensure that a good electrical connection exists vertically through the entire stack. Once the pallet is finalized, all electronic devices carried thereon may be simultaneously charged during transit or storage.

Abstract: A container for an electronic device having a battery and a method of maintaining electrical charge in the battery are described. The container includes a cushioning material, such as molded expanded foam, to receive and secure the device (e.g. for shipping or storage) and to position its battery charging interface near a charging terminal within the container. The charging terminal itself cushions the device, and is electrically connected to charging terminals on the top and bottom of the container, such as a plate on the top and a pogo pin on the bottom. Connecting the charging terminals to a power source supplies power to the charging terminal, hence the battery charging interface of the device either via a physical contact or wireless power transfer. The container and method may be used to deliver the electronic device fully charged to an end user.

Abstract: For example, a headphone includes a headband, a first housing with a first cushion and a first size selector, and a second housing with a second cushion and a second size selector. A linkage connects the first size selector to the second size selector. If the linkage is engaged, moving the first size selector in a first direction causes the first cushion and the second cushion to simultaneously increase from a first size to a second size. Moving the first size selector in a second direction causes the first cushion and the second cushion to simultaneously decrease from the second size to the first size. In the first size, the first and second cushion have supra-aural properties. In the second size, the first and the second cushion have circum-aural properties. If the linkage is disengaged, a size of the first cushion and the second cushion may be independently adjusted.

Abstract: An activity sensing circuit includes an ammeter circuit configured to monitor a supply current drawn specifically by a webcam. A hardware trigger circuit receives a webcam supply current monitoring signal from the ammeter circuit, and detects when the webcam supply current monitoring signal indicates the supply current drawn specifically by the webcam exceeds a first threshold supply current level. In response to detection of the supply current exceeding the first threshold supply current level, the trigger circuit notifies an indicator circuit to provide a user-perceptible indication. The indicator circuit is immune to control by a processor of an information handling system of which it is part.

Abstract: An activity sensing circuit includes an ammeter circuit configured to monitor a supply current drawn specifically by a webcam. A hardware trigger circuit receives a webcam supply current monitoring signal from the ammeter circuit, and detects when the webcam supply current monitoring signal indicates the supply current drawn specifically by the webcam exceeds a first threshold supply current level. In response to detection of the supply current exceeding the first threshold supply current level, the trigger circuit notifies an indicator circuit to provide a user-perceptible indication. The indicator circuit is immune to control by a processor of an information handling system of which it is part.

Abstract: For example, a headphone includes a headband, a first housing with a first cushion and a first size selector, and a second housing with a second cushion and a second size selector. A linkage connects the first size selector to the second size selector. If the linkage is engaged, moving the first size selector in a first direction causes the first cushion and the second cushion to simultaneously increase from a first size to a second size. Moving the first size selector in a second direction causes the first cushion and the second cushion to simultaneously decrease from the second size to the first size. In the first size, the first and second cushion have supra-aural properties. In the second size, the first and the second cushion have circum-aural properties. If the linkage is disengaged, a size of the first cushion and the second cushion may be independently adjusted.

Abstract: Methods, apparatus, and processor-readable storage media for encryption using wavelet transformation are provided herein. An example computer-implemented method includes generating a modified item of cryptographic information by randomly incorporating one or more characters into a user-provided item of cryptographic information; converting the modified item of cryptographic information to a matrix code; creating multiple bands of data by applying wavelet transformation to the matrix code; generating one or more encrypted items of cryptographic information by converting a selected one of the multiple bands of data into a sequence of multiple characters by applying an encoding process to the selected band of data; and storing the encrypted items of cryptographic information in a database for use in authentication requests.

Abstract: A rules-based engine uses artificial intelligence to perform an automated diagnostic check of a computer chassis. The rules-based engine consults a dynamically-changing dependency map to determine what diagnostic data is retrieved. The rules-based engine also monitors a database of events to determine when the diagnostic data is retrieved. A baseboard management controller may then execute a diagnostic algorithm that conducts the automated diagnostic check according to the dependency map and the database of events. Exemplary embodiments thus offer a machine learning, artificial intelligence scheme for autonomously performed diagnostic testing of processor, memory, software, and networking functions.

Abstract: A rules-based engine uses artificial intelligence to perform an automated diagnostic check of a computer chassis. The rules-based engine consults a dynamically-changing dependency map to determine what diagnostic data is retrieved. The rules-based engine also monitors a database of events to determine when the diagnostic data is retrieved. A baseboard management controller may then execute a diagnostic algorithm that conducts the automated diagnostic check according to the dependency map and the database of events. Exemplary embodiments thus offer a machine learning, artificial intelligence scheme for autonomously performed diagnostic testing of processor, memory, software, and networking functions.