Abstract: A communication system is configured to broadcast utterance voice data received from one of mobile communication terminals to other mobile communication terminals, to control text delivery such that a result of utterance voice recognition from voice recognition processing on the received utterance voice data is displayed on the mobile communication terminals in synchronization, and to use the result of utterance voice recognition to perform communication evaluation.

Abstract: A communication apparatus includes a business data storage unit which stores business data representative of a conducting history; an attribute imparting unit which generates attribute data representative of a conducting condition of the business in the first company; an attribute data storage unit which stores the attribute data corresponding to the first company; an attribute data disclosing unit which discloses the attribute data to a second company; an improvement proposal input unit which inputs therein information relating to an improvement proposal of the business for the first company; an improvement proposal disclosing unit which discloses the information relating to the improvement proposal to the first company; an improvement proposal acceptance receiver which receives a response of acceptance of the improvement proposal from the first company; and a proposal target disclosing unit which discloses information relating to the first company to the second company.

Abstract: A knowledge information creation assist apparatus allowing knowledge information such as FAQs to be created from user support histories accumulated in the past with a reduced workload. A knowledge information creation assist apparatus performs processing of removing at least one unnecessary utterance sentence not related to questioning from a plurality of user support histories including input questions or processing of extracting at least one utterance sentence related to questioning from the user support histories and grouping processing of classifying the user support histories output as the result of the processing into a plurality of question groups according to a predetermined classification model.

Abstract: A knowledge information creation assist apparatus assists creation of knowledge information relating to a question, for example FAQs can be created from past user accumulated support histories. The apparatus includes: an input controller configured to control upload of plural user support histories including questions; a screen controller configured to perform first display control for displaying, on a display apparatus, a question group creation screen including group information of each of question groups created from the user support histories classified according to a predetermined classification model and second display control for displaying a knowledge information creation screen for producing knowledge information in response to input performed by a creator to one of the question groups selected on the question group creation screen; and an output controller configured to produce output data of the knowledge information created for each question group on the knowledge information creation screen.