Abstract: A policy based look up procedure enables a code division multiple access (CDMA) wireless network to modify a quality of service (QoS) level granted for an application packet flow in real time, e.g. in response to a customer service request, upon determination of a need to change network operations, periodically, or under other dynamic circumstances. The policy look up table identifies QoS levels and rules to identify an individual or group of users or types of applications and the associated packet flows that should be processed through a radio access network in accord with each applicable QoS level. In a typical implementation, a packet data serving node stores or has access to the carrier's QoS policy table to perform the look up and instruct a radio network controller or other element of the radio access network as to the applicable QoS level for each packet flow for a mobile station.