Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

Abstract: Embodiments of the disclosure are directed to a call reconstruction server. This server can act as a signaling anchor for various SIP UAs involved in the session and can be included in the signaling path between UAs. More specifically, the reconstruction server can insert an identifier such as a Uniform Resource Identifier (URI) into the headers of SIP signaling messages exchanged between UAs during initiation of a session such as a call or conference. These identifiers can be used to insert the reconstruction servers into the path of the session in a way that “bookends” the other servers and/or processes in the session between the UAs. When one of these servers and/or processes restarts, the reconstruction servers can initiate a reconstruction process that rebuilds the session without relying on specially adapted UAs.

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

Abstract: Embodiments of the disclosure are directed to a call reconstruction server. This server can act as a signaling anchor for various SIP UAs involved in the session and can be included in the signaling path between UAs. More specifically, the reconstruction server can insert an identifier such as a Uniform Resource Identifier (URI) into the headers of SIP signaling messages exchanged between UAs during initiation of a session such as a call or conference. These identifiers can be used to insert the reconstruction servers into the path of the session in a way that “bookends” the other servers and/or processes in the session between the UAs. When one of these servers and/or processes restarts, the reconstruction servers can initiate a reconstruction process that rebuilds the session without relying on specially adapted UAs.

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for controlling a camera view using unique nametags and gestures. In a particular embodiment, a method provides identifying a plurality of items at a location from video captured of the location by the video camera and associating a unique nametag of a plurality of unique nametags to each item of the plurality of items. Each one of the plurality of unique nametags describes the item to which the unique nametag is associated. The method further provides receiving a first indication that a first unique nametag of the plurality of unique nametags has been selected by a user and directing the video camera to capture a first view of a first position of a first item associated with the first unique nametag.

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for controlling a camera view using unique nametags and gestures. In a particular embodiment, a method provides identifying a plurality of items at a location from video captured of the location by the video camera and associating a unique nametag of a plurality of unique nametags to each item of the plurality of items. Each one of the plurality of unique nametags describes the item to which the unique nametag is associated. The method further provides receiving a first indication that a first unique nametag of the plurality of unique nametags has been selected by a user and directing the video camera to capture a first view of a first position of a first item associated with the first unique nametag.

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.