Abstract: A method for distributing email includes receiving an email generated by a sender and addressed to a plurality of intended recipients. The generated email is stored in a designated location. A virtual email is sent to the plurality of intended recipients. The virtual email contains information for viewing the stored email from the designated location.

Abstract: A processing system allows for the monitoring of user requests such that a response may be provided within a defined maximum processing time (MPT). The user request relating to issues or concerns with a product or application/usage of the product is received through an input portal, such as a web site. The user request is assigned a response time, typically based on the type of request, where the response time indicates a preferred guideline for how quickly an assistant should provide a response. Once the request has been assigned to an assistant, a notification is generated to inform the assistant about the user request and the corresponding deadline for response. At a pre-determined time prior to the expiration of the response time, it is determined if the response has been provided. If the response has not been provided, a reminder is generated to inform the assistant of the pending deadline.

Abstract: A portable computer system, comprising a flexible monitor that can be rolled into a substantially cylindrical shape when not in use, a flexible keyboard that can be rolled into a substantially cylindrical shape when not in use, a processor, dimensioned to fit within at least one of the flexible monitor and the flexible keyboard when rolled into the substantially cylindrical shape and a power supply unit for supplying power to the portable computer system.

Abstract: A method for generating business documents includes generating a primary business document from one party to a business transaction for another party to a business transaction. It is determined whether to apply a customization to the primary business document. An intermediary business document is generated responsive to determining whether to apply a customization to the primary business document for an intermediary to the business transaction.

Abstract: A method for distributing email includes receiving an email generated by a sender and addressed to a plurality of intended recipients. The generated email is stored in a designated location. A virtual email is sent to the plurality of intended recipients. The virtual email contains information for viewing the stored email from the designated location.

Abstract: A portable computer system, comprising a flexible monitor that can be rolled into a substantially cylindrical shape when not in use, a flexible keyboard that can be rolled into a substantially cylindrical shape when not in use, a processor, dimensioned to fit within at least one of the flexible monitor and the flexible keyboard when rolled into the substantially cylindrical shape and a power supply unit for supplying power to the portable computer system.

Abstract: A processing system allows for the monitoring of user requests such that a response may be provided within a defined maximum processing time (MPT). The user request relating to issues or concerns with a product or application/usage of the product is received through an input portal, such as a web site. The user request is assigned a response time, typically based on the type of request, where the response time indicates a preferred guideline for how quickly an assistant should provide a response. Once the request has been assigned to an assistant, a notification is generated to inform the assistant about the user request and the corresponding deadline for response. At a pre-determined time prior to the expiration of the response time, it is determined if the response has been provided. If the response has not been provided, a reminder is generated to inform the assistant of the pending deadline.

Abstract: Processing a user inquiry includes receiving the user inquiry from an input source. The inquiry may then be processed by a processing device to determine various inquiry factors. These factors provide an indication of the content of the inquiry, such as words associated with particular problems, the software or hardware at issue, version information, and other information. The processing device then searches a database using the inquiry factors to retrieve solution information. This solution information includes information regarding troubleshooting and fixing different problems that the user may have encountered. A solution document is generated using this solution information. Using a routing device, the solution document and the user inquiry is thereupon provided to a support assistant to provide directed support to the user.