Abstract: A customer service robot autonomously moves to support shopping of a customer in a commercial facility including a plurality of stores. The customer service robot includes an operation mode setting unit (a moving form setting unit) that sets a moving form in moving while being accompanied by the customer to a leading mode (a first moving form) for leading the customer and moving along a set moving route or a following mode (a second moving form) for moving following the customer and a movement control unit that causes the customer service robot to move, in the moving form set by the operation mode setting unit, in a state in which the distance to the customer is kept constant.

Abstract: A customer service robot autonomously moves to support shopping of a customer in a commercial facility including a plurality of stores. The customer service robot includes an action plan generating unit (a route setting unit) configured to set a store to be visited and a moving route in the commercial facility based on a store visiting purpose acquired from the customer and an operation control unit (a movement control unit) configured to cause the customer service robot to autonomously move along the moving route.

Abstract: A wireless tag reading device includes a processor, wherein the processor is configured to: receive one or more pieces of type information, each indicating a type of an article as a search target; read, from a wireless tag storing a piece of type information, the piece of type information; display a position of the wireless tag when the piece of type information read is identical to any of the one or more pieces of type information received; and exclude the wireless tag whose position has been displayed from a display target.