Patents by Inventor Scot Cunningham

Scot Cunningham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automated customer service with contingent live interaction
    Patent number: 9549065
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation to live support if it appears necessary.
    Type: Grant
    Filed: October 24, 2012
    Date of Patent: January 17, 2017
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Cordell Coy, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott Irwin
  • System and method for automated customer service with contingent live interaction
    Patent number: 8379830
    Abstract: A balance between customer satisfaction and cost to providing customer care can be achieved based on the use of online interaction classification techniques. Such techniques can use measurements such as a log likelihood ratio to determine if an interaction should be removed from automation.
    Type: Grant
    Filed: May 22, 2007
    Date of Patent: February 19, 2013
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Jayant M. Naik, Coy Cordell, Dale Robert Peterson, Joseph DiFonzo, Stephen D. Weagraff, Matthew Yuschik, Michael Louis Nutter, Robert Birch, Scot Cunningham, Woosung Kim, Scott A. Irwin