Patents by Inventor Scott Blacker

Scott Blacker has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Analysis of customer feedback surveys
    Patent number: 11568420
    Abstract: Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.
    Type: Grant
    Filed: November 20, 2013
    Date of Patent: January 31, 2023
    Assignee: Verint Americas Inc.
    Inventors: Christopher J. Jeffs, Dror Daniel Ziv, Scott Blacker, James G. Nies
  • Design and Analysis of Customer Feedback Surveys
    Publication number: 20140143157
    Abstract: Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.
    Type: Application
    Filed: November 20, 2013
    Publication date: May 22, 2014
    Applicant: VERINT AMERICAS INC.
    Inventors: Christopher J. Jeffs, Dror Daniel Ziv, Scott Blacker, James G. Nies